(The Hosting News) – Are some customers of internet provider AOL still paying an additional fee for their email services despite it being made free more than five years ago?
According to a report from azfamily.com and followed up by Tech Crunch, that appears to be the case.
The report tells the story of Traci Casale, a once longtime AOL subscriber who originally signed up for the company’s dial up more than ten years ago. Since then, Casale had upgraded her AOL service to high speed, remaining with the provider.
Casale finally noticed a discrepancy in her bill, realizing that she was still paying $14.95 for email. Of course, AOL had supposedly dropped the additional fee for its email service in 2006, a change made as the company looked to restructure during the period of transition from dialup to cable.
The end result was Casale dropping AOL as her internet provider. “It’s a rude awakening,” Casale stated in the report on azfamily.com.
The incident is a wakeup call for other customers who could be facing the same dilemma. It’s for them to check their statements and make sure they’re not forking over money for something that was made free such a long time ago.
After all, $14.95 per month amounts to a total charge of $179.40 yearly.
So, all in all, it serves as a bit of an almost forgotten discrepancy, left behind from an era when the internet was quite slower and email wasn’t nearly as free. Now, thankfully, internet consumers have a range of free options available, whether it’s Gmail, Yahoo, Hotmail, or others.
AOL, once a dominant force in the arena of internet service providers has faced a steady decline within the last decade.
However, it’s not the first time they’ve been hit with controversy surrounding billing practices. In 2003, the company was targeted by the office of Attorney General in Ohio for failing to properly stop charging customers, despite AOL account cancellations. To view the initial report from azfamily.com, go here (azfamily.com).