Are Cloud SLA’s As Great as They Seem?

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June 27th, 2013 By:

Service-level agreements (SLA) were designed to give cloud users a reasonable amount of assurance that their cloud services would be reliable and have consistently good uptime. But are SLA’s really as good as they seem?

Cloud computing has revolutionized the web hosting industry, making it easier than ever for individuals and organizations to get production-quality web applications or even entire platforms up and running quickly and easily. Nevertheless, there has always been a danger associated with the cloud. Once you turn over operations to a cloud provider, what guarantee do you have that the service will be reliable and that your websites will be available most of the time? An SLA is meant to be the answer to this dilemma.

Ideally, your SLA will guarantee a certain amount of uptime (often 99.99% or something close to it) and offer compensation in the form of credit if the service does not meet that guarantee over the course of a month or other specified period. Before you sign on the dotted line, however, you may want to consider these issues:

These are all issues you should consider before signing an SLA. You should also look at the track record of the provider to see how it handles situations when customers feel the uptime guarantee has not been met. The last thing you want is to end up in court over the breach of an SLA.

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