(The Hosting News) – Connect First has announced a partnership with ICSA, the International Customer Service Association. Connect First VP of sales Darren Prine, and Connect First marketing coordinator Shelby Faris, are the newest board members of the ICSA. On the board, Darren and Shelby will be planning speakers and venues for the monthly chapter meetings. “I am very eager to get started as the programs chair for ICSA, said Faris. “It is a wonderful association that brings together like minded call center managers and executives in order to share stories and learn more about the industry.”
In addition to partnering with Connect First, the ICSA will also be announcing a merger with PACE, the Professional Association for Customer Engagement, in April. “I have been a member of PACE for quite some time and even took part in planning events last year, said Prine. “As an invested member in both associations, I know that the merger will bring even more benefits to the members and will be a great success.”
The ICSA is the longest standing professional association dedicated to the education, development, promotion, and recognition of Service Professionals. Our mission is to improve customer experiences, one touch point at a time.
PACE is the Professional Association for Customer Engagement. PACE is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers, both business to business and business to consumer. These channels include contact centers, email, chat, social media, web and text. While our Association was founded on contact center operations, technology that fuels these centers and businesses that use these services, we recognize that the digital transformation has forever changed the way in which our member companies engage their customers. We are passionate about growing businesses by improving the customer experience at the point of engagement.
About Connect First:
Connect First is an award-winning SaaS telecommunications and cloud contact center software provider that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Solutions include Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base. Visithttp://www.connectfirst.com for more information or a free consultation with a contact center solutions expert.