(The Hosting News) – Edgewebhosting Inc., a leading provider of mission-critical managed hosting services, today announced the findings from a recent customer satisfaction survey, which resulted in a receiving a Net Promoter Score (NPS) score of 67.
The Net Promoter Score is an industry-standard metric used to gauge the loyalty of a company’s customer relationships by asking a simple question: “on a 0 to 10 rating scale, where 10 is “extremely likely” and 0 is “not at all likely”: How likely is it that you would recommend our company to a friend or colleague?” Based on their responses, customers are categorized into one of three groups: Promoters (9-10 rating), Passives (7-8 rating), and Detractors (0-6 rating). To calculate the NPS the percentage of Detractors is then subtracted from the percentage of Promoters, resulting in the company’s overall score. An NPS of more than 50 is considered excellent.
“We are very proud to have received such a high Net Promoter score.” said Michael Altman, Chief Operating Officer of Edgewebhosting Inc. “Building strong relationship with our customers is first and foremost. Having our client’s as such strong advocates of our services is a testament to our team’s commitment to delivering world class support.”
About Edgewebhosting Inc.
Edge offers experienced, knowledgeable and detail-oriented engineers make hosting easy for its customers by monitoring their applications and assuming the responsibility for the hardware, software, databases and security. Edge has the infrastructure and solutions to meet even the largest and most complex hosting needs — using only premium hardware and state-of-the-art datacenters. At the same time, providing personalized one-on-one customer service. Edge specializes in complex managed cloud hosting and managed dedicated hosting.
For further information on Edge and their managed services, please visit: http://www.edgewebhosting.net or connect with Edge via Facebook at http://facebook.com/edgewebhosting, and Twitter at http://twitter.com/edgewebhosting