(The Hosting News) – Hosting provider GigeNET on Wednesday acknowledged that an issue at one of its data centers had led to downtime for customers’ websites.
A downed power line near the company’s Arlington Heights, Virginia data center resulted in a massive power surge at the facility.
The data center’s detection system then detected some smoke, resulting in a visit from the fire department who recommended an emergency power off procedure.
“The safety inspector and our electricians were required to be on site and ensure a safe power up to safeguard against equipment damage before we were able to move forward. The moment that we were cleared for a power up, we began turning customers back on in phases (as per recovery procedure, so as to not overload PDUs) and with haste,” explained the company via a post on its Facebook page.
Meanwhile, the company emphasized that no fire occurred at the data center and that no servers were harmed during the incident.
GigeNet will hand out SLA credits to those affected by the incident. Submitting a support ticket is required. The incident was also highly discussed by customers on popular hosting forum Web Hosting Talk.
GigeNet’s services include colocation, DDoS protection, cloud and more.