(The Hosting News) – Global Capacity, the leading connectivity as a service company, announces that its Vice President of Marketing, Mary Stanhope, will present at the 3rd Annual Customer Success Summit, the premier gathering of leaders from Software-as-a-Service (SaaS) businesses, to discuss all things customer success. The Customer Success Summit, being held in San Francisco on March 23-24, is the ultimate place to discuss ideas and exchange best practices on customer success.
On Monday, March 23, Ms. Stanhope will join industry customer experience leaders to share how Global Capacity implemented a customer success solution to deliver on its brand guarantee of Connectivity Made Simple™. Ms. Stanhope’s segment, titled Growing Your Business with Customer Success, will highlight the importance of measuring customer experience to increase customer loyalty and mitigate churn within Global Capacity’s award-winning One MarketplaceTM. One Marketplace is an innovative platform that leverages a unique combination of aggregation, automation and information to streamline and simplify the process of designing, pricing, procuring and delivering data connectivity solutions.
Global Capacity’s combination of online applications and global network reach enables efficient, cost-effective fulfillment of connectivity solutions to over 14 million businesses across the U.S. Its innovative systems automate more than 70% of orders from design to bill, setting the standard for efficient and software-enabled services. The platform processes over 26 million connectivity quotes annually, with the One Marketplace analytics engine providing unprecedented visibility and transparency into the highly fragmented global connectivity market.
Meet with Mary Stanhope at the Customer Success Summit to hear more about how Global Capacity is leveraging customer experience to grow One Marketplace.
For information about attending the 3rd Annual Customer Success Summit (#CSSummit15), visit customersuccesssummit.com.
About Global Capacity
Global Capacity is the leading connectivity as a service company that improves the efficiency and reduces the cost of data network services globally. Through its One MarketplaceTM, the company brings together customers and suppliers with an automated platform that provides ubiquitous network solutions that deliver on its brand promise of Connectivity Made SimpleTM. Global Capacity delivers its innovative solutions to telecommunication carriers, managed service providers, application service providers and enterprise customers globally. Additional information can be found at www.globalcapacity.com or by following Global Capacity on Twitter and LinkedIn.
About One MarketplaceTM
Global Capacity’s award-winning One Marketplace provides customers with the flexibility, speed and service options to extend network service reach across the globe. The innovative platform leverages a unique combination of aggregation, automation and information to streamline and simplify the process of designing, pricing, procuring and delivering data connectivity solutions. One Marketplace dramatically simplifies and accelerates the delivery of data connectivity, currently used for over 200,000 circuits.