(The Hosting News) – Hostopia, a business unit of Deluxe Corporation (NYSE: DLX), announced today that it has successfully developed and deployed SNAP, a new technology that helps migrate email users without the risks of service interruption, email content errors and the end-user churn that can result from these problems.
â€œWeâ€™ve named our new migration system â€˜SNAPâ€™. It easily and consistently solves well-known problems affecting service providers who want to move email users to a new platform,â€ said Dirk Bhagat, Chief Technology Officer, Hostopia. â€œMany providers are reluctant to upgrade their email systems knowing that users who are migrated are likely to experience email problems such as duplicate entries in their inbox, read emails re-appearing as unread and old emails reappearing with new dates. These and other problems lead to increased support call volumes and end-user churn.â€
Hostopiaâ€™s SNAP technology uses real-time content mirroring in parallel with the users current email system to copy email content in a way that eliminates service issues.Â SNAP switches the user to the new platform only when all of the information is synchronized, creating a smooth transition with no interruption of service.Â
Aplus.net, one of North Americaâ€™s largest web hosting providers is currently using Hostopiaâ€™s SNAP technology to support a large email migration. â€œWe are mid-way through migrating 380,000 email and 80,000 web hosting users to Hostopiaâ€™s platform,â€ said Ryan Elledge, Aplus.net COO.Â â€œWe were very concerned about the end-user impact of the planned migration. Hostopiaâ€™s specialized migration team and their innovative SNAP technology are proving to us that email users can be seamlessly upgraded to Hostopiaâ€™s platform without service degradation. It helped make our decision in favor of Hostopia.â€