(The Hosting News) – Liquid Web (http://www.liquidweb.com), a managed hosting company headquartered in Lansing, MI, has recently updated its Service Level Agreement (SLA) to include 59 second response times to its Telephone and Livechat support. The company already boasted one of Web Hosting’s most desirable SLA’s (http://www.liquidweb.com/about/dedicatedsla.html) in its “Heroic Promise” (http://www.liquidweb.com/heroicpromise.html) , which offers 30 minute help desk and hardware replacement guarantees in addition to price lock-in and 100% uptime with 1000% compensation of time credited for surpassing the SLA commitment.
Liquid Web Founder and CEO, Matthew Hill on the Company’s Enhanced Heroic Promise Service Level Agreement:
—“We take great pride in offering a level of support that goes above and beyond anything our customers have ever experienced. Our recent support stats have been eye opening in a very positive way and that allowed us a level of comfort in offering our users something we’d never seen anywhere else.”
Liquid Web has gone to great lengths to ensure that customers enjoy a uniquely interactive experience with their Web Host. By offering 10 times the amount of time credited in the event the SLA commitment is surpassed as well as an enhanced stable of response times — even more rapid than before — those looking for guaranteed uptime have a valuable option at their disposal. Along with this announcement, Liquid Web notes that it will continue to investigate support stats and user suggestions in order to continue to improve upon its “Heroic Promise” as the company grows.
Liquid Web Inc. is a privately held managed web hosting company founded in 1997, with three wholly owned data center facilities located in Lansing, Michigan. In 2010 Liquid Web opened a software development office in Scottsdale, Arizona, followed in 2012 by physical data center space in Phoenix, Arizona. Liquid Web is a leader in the professional web hosting market with an unwavering dedication to providing the best hosting products available. Liquid Web has over 20,000 clients served in over 120 countries. To service our customers we have assembled a world class Heroic Support staff and a proactive Sonar Server Monitoring team, professionally educated and easily accessible 24 hours a day, 7 days a week. Liquid Web received the INC 5000 Fastest Growing Companies award in 2007, 2008, 2009, 2010, 2011 and 2012.