(The Hosting News) – Logicalis, an international IT solution provider, is proud to announce that it has once again achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes Logicalis for delivering outstanding customer service to clients throughout the United States.
“Logicalis has consistently earned this coveted designation over the past five years, which speaks highly of our depth of product knowledge and the skilled way in which we interact with our Cisco customers,” says Bob Hankins, vice president of Communications and Collaboration for Logicalis. “This is more than a seal of approval from our valued partner; it’s a vote of confidence in Logicalis that has been validated time and again by our mutual customers themselves; it’s a clear indication that we have delivered solutions that are worthy of our clients’ respect and recognition.”
“Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate Logicalis for achieving outstanding customer satisfaction,” says Edison Peres, senior vice president of the worldwide channels go-to-market group at Cisco.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver and Premier Certified partners based on regional target goals, providing a weighted average of a partner’s pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program’s specializations and certifications, Cisco recognizes a partner’s expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and postsales support capabilities – critical factors in choosing a trusted partner.
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Logicalis is an international IT solutions and managed services provider with a breadth of knowledge and expertise in communications and collaboration; data center and cloud services; and managed services.
Logicalis Group employs over 2,500 people worldwide, including highly trained service specialists who design, specify, deploy and manage complex ICT infrastructures to meet the needs of over 6,000 corporate and public sector customers. To achieve this, Logicalis maintains strong partnerships with technology leaders such as Cisco, HP, IBM and Microsoft.
The Logicalis Group has annualized revenues of over $1 billion, from operations in the UK, US, Germany, South America and Asia Pacific, and is fast establishing itself as one of the leading IT and Communications solution integrators, specializing in the areas of advanced technologies and services.
The Logicalis Group is a division of Datatec Limited, listed on the Johannesburg and London AIM Stock Exchanges, with revenues of approximately $5 billion.
For more information, visit http://www.us.logicalis.com.
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