(The Hosting News) – Logicalis, an international provider of integrated information and communications technology (ICT) solutions and services, announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes Logicalis for delivering outstanding customer service to customers in the United States.
Logicalis is in the enviable position of having earned this distinction multiple times. “Achieving this level of customer satisfaction is a direct reflection on the breadth and depth of our ability both in terms of solution design and Cisco product knowledge and implementation,” said Bob Hankins, Vice President, Cisco Solutions, for Logicalis. “It’s an honor to have our customers voice their positive opinion of Logicalis, and a distinction that clearly indicates to prospective customers that Logicalis is a best-of-breed Cisco solution partner.”
“Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate Logicalis for achieving outstanding customer satisfaction,” said Edison Peres, senior vice president of the worldwide channels go-to-market group at Cisco.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner’s pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program’s specializations and certifications, Cisco recognizes a partner’s expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and postsales support capabilities – critical factors in choosing a trusted partner.