Dallas, Texas – (The Hosting News) – February 2, 2006 – A provider of mission critical contact center and enterprise IP communications, Aastra Intecom, has announced the formal launch of its contact center hosting service featuring its Centergy Virtual Contact Center solution.
In addition to selling the solution outright to major enterprises and carriers, Aastra Intecom has formally entered the hosting market to satisfy the need for contact center technology on demand among small to medium sized companies, as well as major corporations.
Hugh Scholaert, President of Aastra Intecom, explained, ”It’s no surprise we would get into hosting ourselves. As Intecom, we’ve been the worldwide leader in highly-distributed communications infrastructure for nearly 30 years. IP Contact Center functionality is best deployed virtually, so hosting makes natural sense for the customer, whether large or small, and there’s no platform as reliable or scalable as ours available commercially. While we intend to market and sell this technology directly to carriers and other service providers, we will now maintain an operational role with our own direct customers obtaining first hand market expectations in product evolution and service level requirements.”
Centergy Virtual Contact Center addresses many disparate needs in contacts centers:
– Any organization with multiple contact centers using separate systems can integrate it all into a single enterprise-wide resource at lower cost and with increased customer satisfaction
– Organizations with fluctuating needs for contact center functionality, like Universities, can purchase and share licenses across divisions or departments based on average need and add short term capacity for peak periods as required
– Smaller companies are now able to utilize advanced Centergy application features such as skills-based routing, advanced IVR, call recording and desktop integration which for years has satisfied the needs of Fortune 500 and global 2000 companies, but was never available for small and medium enterprises until now
– Companies of any size are able to flexibly utilize any employee anywhere in the world as part of their contact center to take maximum advantage of their geographically disbursed workforce
Companies are able to deploy the solution with no hardware or software whatsoever. Agents and supervisors log in from virtually anywhere; all that is needed is a phone and an Internet connection. Regardless of geography, all agents are treated as one single agent pool, so companies can leverage distributed agents to better provide the right agent skill to its customers at any given time.
According to the company, Centergy Virtual Contact Center is a non-blocking, triple redundant solution that is designed to enable companies to have high performance and reliability with complete security.
To learn more about Aastra Intecom, please visit: www.aastraintecom.com.