Autonomy etalk Awarded Best of Show for Advanced Security and Compliance in the Call Center
Customer Management Insight Honors Qfiniti Enterprise at the 2007 Annual Call Center Exhibition
DALLAS, TX – (THE HOSTING NEWS) – Autonomy Corporation plc, a global leader in infrastructure software for the enterprise, today announced that Autonomy etalk’s Qfiniti Enterprise solution platform received a Best of Show award at the 2007 Annual Call Center Exhibition (ACCE) in San Diego, CA. The editors of Customer Management Insight, the monthly online magazine of the International Customer Management Institute (ICMI), lauded Autonomy etalk’s enhanced security features, which include the ability to mask sensitive data in voice and screen recordings from unauthorized users to protect against identity theft and fraud.
Qfiniti Enterprise’s integrated security capabilities include highly secure data encryption, audit trails for tracking user activity, and voice and screen masking of sensitive information in recorded interactions. Voice and screen masking utilizes a combination of speech analytics and metadata to locate portions of an audio or screen recording that contain sensitive data such as a credit card or bank account number. The masking solution blocks that portion of the call or screen during playback for individuals that are not authorized to hear or view the sensitive information.
“Autonomy etalk’s Qfiniti Enterprise ensures that the personal information callers share with call centers is secure,” said Joe Fleischer, chief technical editor, ICMI’s Customer Management Insight magazine. “Providing such peace of mind, especially in advance of a busy season of shopping and travel, earns Qfiniti Enterprise a Best of Show award.”
Autonomy etalk helps its customers meet regulatory compliance with data security standards such as the Payment Card Industry (PCI) Data Security Standards and the Health Insurance Portability and Accountability Act (HIPAA). Autonomy etalk supports these standards by delivering security capabilities that enable the business to safely capture, store, and transmit contact center interactions that contain sensitive data.
“Autonomy etalk’s enhanced security addresses the PCI initiative and our clients’ concern for their customers’ private data. With these measures, companies can continue to record, store, and share interactions without losing control of their most critical data,” said Scott Shute, CEO of Autonomy etalk.
The recipients of the ACCE Best of Show Award were announced in the November issue of Customer Management Insight.