Cambridge, Massachusetts – (The Hosting News) – March 16, 2009 – Hosting and technology company, AT and T, is offering businesses a one-stop solution for managing and monitoring their IT infrastructures regardless of location, called Remote Infrastructure Management.
Roman Pacewicz, Senior Vice President, AT and T Strategy and Application Services remarked, ”In order to remain competitive in the current economy, businesses must concentrate resources on their core competencies. As a result, they often lack the in-house expertise to manage and monitor complex IT infrastructures. With today’s announcement, we are delivering our extensive expertise managing and monitoring the IT environments of the world’s largest multinational companies to businesses anywhere, anytime, so they can stay focused on doing what they do best.”
The solution is designed to deliver the full range of AT and T’s IT infrastructure services to a company’s location — whether it is an in-house company data center, remote office, or even third-party center — along with on-site servicing of equipment if needed. Generally available in the United States and on a case-by-case basis globally, the service combines AT and T’s robust network and applications monitoring tools with IT infrastructure management expertise to provide companies with full lifecycle management of their environments.
Specifically: AT and T will design, deploy and maintain a customer’s servers, storage and network infrastructure devices. Customers can select from three flexible levels of server management and monitoring support all backed by AT and T’s industry-leading service level agreements. AT and T will manage a company’s environment remotely and make ‘house calls’ on premise to install, repair or upgrade equipment – even if that premise is a third-party data center. Companies can access AT and T reporting tools that show the status of servers and systems across their infrastructures through real-time alerts and performance reports on AT and T ‘s BusinessDirect(R) portal.
Companies can also combine AT and T Remote Infrastructure Management with other managed services delivered from AT and T Internet data centers (IDCs) for enhanced capabilities such as load balancing applications across both an AT and T IDC and a customer-owned data center.
According to Gartner’s report, ”An Overview of the Remote Infrastructure Services Market” (August 2008), the market for remote infrastructure services reached nearly $19 billion in 2008. Gartner stated that, ‘nearly 70 percent all North American companies will have remote infrastructure management service contracts by 2012.’ Gartner gave AT and T a ”positive” rating in its most recent ”MarketScope Report for Remote Monitoring Services (Global).”
Eric Goodness, research analyst with Gartner remarked, ”For companies grappling with a managed services strategy, remote infrastructure services are a key first step that offers the benefits of out-tasking IT while still maintaining a measure of control. The greatest benefit remote infrastructure management services offer is the reduction of risk. And in the current business environment, as resources to build and manage IT become scarcer, risk grows. Recently, AT and T further enhanced its ability to deliver computing capacity as a service through the introduction of AT and T Synaptic Hosting, its next-generation utility computing platform that is available in five of AT and T’s regional “super IDCs.”
Additionally, businesses can choose a wide range of disaster recovery and business continuity services available through AT and T ‘s 38 global IDCs. ”MarketScope for Remote Monitor Services (Global)” by Richard T. Matlus, William Maurer, Frank Ridder, Gianluca Tramacere, Claudio Da Rold, Jim Longwood, Eric Goodness, Gartner, October 2008, ID Number G00161002 *AT and T products and services are provided or offered by subsidiaries and affiliates of AT and T Inc. under the AT and T brand and not by AT and T , Inc.
AT and T Inc. is a premier communications holding company. Its subsidiaries and affiliates, AT and T operating companies, are the providers of AT and T services in the United States and around the world. Among their offerings are the world’s most advanced IP-based business communications services, the nation’s fastest 3G network and the best wireless coverage worldwide, and the nation’s leading high speed Internet access and voice services. In domestic markets, AT and T is known for the directory publishing and advertising sales leadership of its Yellow Pages and YELLOWPAGES.COM organizations, and the AT and T brand is licensed to innovators in such fields as communications equipment. As part of their three-screen integration strategy, AT and T operating companies are expanding their TV entertainment offerings. In 2008, AT and T again ranked No. 1 in the telecommunications industry on FORTUNE magazine’s lists of the World’s Most Admired Companies and America’s Most Admired Companies.
To learn more about AT and T Inc. and products and services, please visit: www.att.com.
For more information on AT and T Remote Infrastructure Management, please visit: www.business.att.com/hosting.