San Francisco, California – (The Hosting News) – March 27, 2008 – Managed hosting provider, Contegix, has deployed Hyperic Inc.’s HQ Enterprise open source management system solution, across its entire infrastructure.
Contegix services a broad array of technology with rigorous service level agreements (SLAs). In the eight months since deployment, Hyperic HQ has become a strategic advantage forthe company, helping its customers go beyond keeping their systems up and running to actually improving application performance.
Matthew Porter, CEO of Contegix noted, ”We were immediately impressed with Hyperic’s Auto-Discovery feature. The product installed with the capability to immediately find and monitor more than 70 technologies, providing us with instant monitoring for the majority of our key applications – even those that spanned virtualized resources. Equally important to us was Hyperic’s high level of support. The team has been with us every step of the way- they’ve been a true partner.”
In the competitive managed hosting market, what sets Contegix apart is its customer service – the company offers all the needed equipment and infrastructure in addition to managing the data center and operating system. Customers get 24/7/365 access to Contegix’s Level Three engineers, a 30-minute hardware replacement SLA, and complete systems monitoring. Since its launch in 2003, Contegix’s reputation for excellence has helped it grow by 10 percent a month every month. Today, Contegix powers more than 37,000 managed resources.
To maintain its customer service record and meet its SLAs alongside its explosive growth, Contegix needed a solution that would give them a deeper understanding of its customers’ systems and enable them to solve problems fast. In the spring of 2007 they turned to Hyperic.
Hyperic HQ is designed to allow Contegix to manage its infrastructure from an application rather than hardware-centric view. Contegix managed applications can span a generous spectrum of technology and can include a moving set of physical and virtual components. Hyperic’s holistic perspective across technology enables the Contegix operations team to quickly identify and correctly diagnose application-level problems early, reducing the mean-time-to-recovery (MTTR) and helping them to beat their SLAs. Additionally, Contegix has given the majority of its staff access to Hyperic – from engineering and support all the way to sales.
Javier Soltero, CEO of Hyperic remarked, ”Contegix’s high customer service demands, diverse infrastructure and high growth rate, create one of the most difficult management challenges in the tech sector. Hyperic HQ was designed from the ground up to help customers like Contegix continue to meet the changing demands of their customers without wasting unnecessary resources to keep their IT infrastructure up and running.”
Hyperic’s ease-of-use, detail and historical metrics provide strategic benefits for Contegix. The company uses Hyperic HQ Enterprise to manage its internal infrastructure and using role-based access control extends visibility to its customers so that they too can use the data to improve their applications. By sharing access, Contegix proactively involves the customer to help monitor trends in their hosted applications and identify issues early. With customers for whom a minute of downtime translates into a loss of $10,000 dollars or more, this can mean significant savings.
Mr. Porter added, ”We never expected to give access to a systems monitoring tool to our sales team. But because Hyperic is so easy to use and gives sales a unique perspective into customer usage trends, it actually allows them to advise individual customers on how to modify their applications to more effectively accomplished business goals. Access to Hyperic has substantially raised an already high bar in customer satisfaction.”
Other key features of Hyperic HQ Enterprise include its task automation and sophisticated alerting capabilities, which have helped Contegix focus administrators on exceptions and solving problems by greatly streamlining management tasks. Since its deployment, these efficiencies have contributed to Contegix maintaining the same headcount of support staff despite accelerating growth. Contegix continues to expand its use of Hyperic and plans to extend its deployment to its third data center when it goes online in early 2008.
Contegix offers clients its Beyond Managed Hosting(TM) service, comprehensive management solutions on a simple, monthly fee plan. The solution includes a variety of managed services that range from setting up server hardware, installing the operating system, deploying the software in an optimal configuration to managing licensing, maintenance renewals and wide ranging support.
Hyperic provides open source web infrastructure management software that reduces the workload for operations teams at the world’s biggest web companies, including CNET Networks, hi5 Networks, Dice, Contegix, and more. Its award-winning Hyperic HQ software auto-discovers and updates asset inventory and allows operations teams to perform cross-platform monitoring, diagnostics and control from a remote, web-based console, helping them more quickly pinpoint, correct, and prevent problems at every major layer – including hardware, networks, virtualization and applications. Founded in 2004 and headquartered in San Francisco, California, Hyperic is a private company funded by Accel Partners and Benchmark Capital.
To learn more about Contegix, please visit: http://contegix.com.