Amsterdam, The Netherlands – (The Hosting News) – May 19, 2008 – International business hosting services firm, LeaseWeb, has restructured its support division, including a new support manager, and 16 additional support agents.
The new Support Division that includes 33 employees, will be expanded significantly in the near future, to accommodate LeaseWeb’s expansion. LeaseWeb has engaged Ivo Roomer (35) to manage the Support Division. Roomer previously worked for VNU Media as a Sales Manager Online Media and has a lot of experience in the hosting sector, among other things as a Manager Sales Support and European Business Manager. Roomer will be off to a good start in his new position with an ambitious expansion of 16 additional support agents.
Mr. Roomer explained, ”The expansion is necessary to decrease response times and increase the availability of our support services. Some 70 percent of our customers are based not in the Netherlands, but abroad. We have customers in the United States, the UK, France, Denmark, Spain, Poland, Russia, Turkey, and other countries. This means that you need to have adequate manpower available because you have to account for time differences. Moreover, customers with a 24/7 business model also expect LeaseWeb to deliver 24/7 service and support.”
Mr. Roomer added, ”Concretely, all this means that the new Support Manager will emphasize the human factor of the department. I will coach the employees and set up an additional support layer to the front of the organization. This extra layer will take more account of customer wishes and a customer-friendly approach to our customer base. We will also use the necessary hardware and software to create a platform that offers agents every tool they need to function well and serve customers optimally.”
Mr. Roomer continued, ”LeaseWeb’s Support unit has strong technical qualifications. Now that LeaseWeb is growing – the organization doubled in size in the past year – it is becoming ever more important to refine customer-friendliness, which will result in increased customer loyalty and satisfaction. Technique and knowledge are important in a support department, but in the end, customer satisfaction is all that really matters.”
Mr. Roomer concluded, ”I was also offered management positions with the traditional, established corporate parties. But they didn’t have the enterprising nature and dynamics that LeaseWeb has to offer. The freedom and opportunity to be part of an internet organization that is growing enormously at the international level, that drew me. It matches my leadership style. I give people a lot of freedom, but this includes taking responsibility, which is something I can see clearly in this organization.”
LeaseWeb is an international supplier of hosting products and services that specializes in both Microsoft and Linux, and focuses primarily on the professional market. The company is among the top 30 hosting providers in the world and provides services such as web hosting, dedicated hosting, colocated hosting, VPS and streaming, as well as technical support. LeaseWeb owns a first-class Cisco-powered network offering a bandwidth of over 160 Gbps, which extends across five data centers in the Amsterdam region via the major telecom carriers. LeaseWeb is also present on internet exchanges in Amsterdam, Brussels, London, Frankfurt, New York, Vienna , Stockholm, Warsaw, Zurich, Prague and Madrid. Founded in 1997, hosting provider LeaseWeb now manages 11,000 servers. Its customers include Starbucks, Hyves, Telegraaf Media Groep, Koninklijke Joh. Ensched, PricewaterhouseCoopers, AVRO, Direct Wonen, and Univ.
To learn more, please visit: www.leaseweb.com.