London, United Kindgom – (The Hosting News) – June 26, 2008 – IT Support Solutions firm, Supported247.com, has debuted the launch of its Total Care service, designed as a fixed fee, full proactive monitoring support package, for the small and medium sized companies.
The package provides its clients with their own virtual IT Department. The service fee includes: All remote support, on-site support, access to technicians Monday – Friday 08:00 to 20:00, 24 hour access to the help desk via the web Full Pro|Active monitoring of all systems, System and security patch management, and 24 hour access to technical assistance available.
Adam Tachauer-Yates, Technical Services Director noted, ”Aimed at companies with little or no IT Support, Total Care has been developed to provide clients with their own IT Department. If you had your own IT Department you would not pay them extra for leaving their desk to visit a user, you would expect your IT Department to monitor and manage your IT services within the cost and not charge you any more for doing their job. Total Care is the same. The fixed monthly fee includes all support both remote and on-site and allows our customers to budget with certainty which is very important in today’s financial climate.”
The majority of support companies do not include on-site support within their fee and make additional charges when engineers attend site to resolve issues.
Mr. Tachauer-Yates added, ”Given the choice between fixed price and hourly rate most SME’s will opt for a fixed price service contract. We have complete confidence in our ability to resolve our clients’ issues quickly and efficiently and therefore offer fixed fee support contracts that include all onsite support. Developing our own tools to support our clients when there are fantastic tools on the market today would have been an unnecessary cost that ultimately would be passed on to our clients.”
Supported247.com engages tools in the industry to monitor and support systems. The Total Care Service is available on a 12 month contract, guaranteed by a Service Level Agreement and costs from 210.00 pounds per month for a 5 computer network with 1 server (subject to terms and conditions). A cost calculator is available on the website www.supported247.com/cost.asp.
Supported247.com provides a range of IT Services to small and medium sized companies in London and Kent. The services include IT Support Services, Remote Backup Solutions, Web Hosting Solutions including hosted Exchange and SharePoint. .Supported247.com’s offices and engineers are based in London and Kent, along with the help desk and data centres.
To learn more, please visit: www.supported247.com.