San Carlos, California – (The Hosting News) – January 30, 2006 –
Integrated Message Management (IMM) company, Postini, has announced the findings of a comprehensive
survey of its customer base revealing that message and security professionals
are overwhelmingly concerned about the increasing volume of messages beyond
just email – this includes Instant Messaging (IM), Voice over IP (VoIP), and mobile
The poll, which gathered insights from 615 messaging professionals, showed that controlling the volume of messaging is the number one priority in 2006, slightly ahead of securing new forms of messaging.
Some key findings from the poll include:
– Nearly 90 percent of respondents expect email volumes to increase next year, with a full 25 percent predicting dramatic increases
– Other forms of messages will grow too, including IM, voice, text, and unified messaging, according to about 40 percent of respondents
– 97 percent of respondents said electronic messaging is either very important or extremely important to their business, and 80 percent said it’s very important relative to other enterprise applications
– For large businesses, along with email, IM (61 percent) and wireless email (64 percent) were the types of messaging expected to become more important in the company in 2006
– Security and business continuity are the biggest issues that companies are facing surrounding the proliferation of messaging
According to Scott Petry, founder and Senior Vice President of Products and Engineering at Postini, ”The clear indication from the market is that the rapid proliferation and diversity of messaging is increasing the pressure for IT to secure and ensure compliant use of all forms of corporate messaging. Given the critical nature of messaging and the inherent vulnerabilities of the underlying communications channels, it is imperative that customers have an integrated framework that secures, ensures compliance and provides continuity for their users, regardless of the type of messaging used.”
The survey also brought to light the fact that increasing pressures for business continuity and compliance also will weigh heavily on companies this year. An overwhelming number of respondents (83 percent) said that keeping messages properly archived is important in preparedness for legal discovery and compliance.
Mr. Petry added, ”We’re hearing from customers that an integrated managed service model not only provides superior threat management capabilities, but also dramatically decreases the volume of email and other forms of messages for a company’s resources to have to manage. The model is thereby a key factor in organizations’ strategies to protect themselves from continuous threats, avoid costly outages and control the huge volume of messages coming from email, IM, and other messaging forms.”
Other highlights from the survey include:
– The speed and convenience of messaging was by far (83 percent) the top driver for messaging volumes across the organization
– The immediacy of communications ranked number one (55 percent) in terms of business value for messaging
– Client and customer business correspondence was by far the top reason for expanding volume of messages in the organization
– Surprisingly, Operations was the department with the greatest dependency on messages, more so than even Customer Service or Executive Management
– For small businesses, however, Customer Service had by far the greatest dependency on messages
– Large email attachments and employee productivity issues has risen into the top 3 problems for IT in managing end-user policies
– An overwhelming number of respondents (83 percent) said that keeping messages properly archived is important in preparedness for legal discovery and compliance
To learn more about Postini, please visit: www.postini.com.