Help Desk Hosting Ready to Launch
Your help desk is your lifeline to your customers when things go wrong or they have problems. We know, we’ve been there.
Internet backbone down? Network failure? Software crashed? System hacked? Server hardware dead?
Do frustrated customers email you in disgust? Ours did. Customers become increasingly frustrated when they can’t reach you. Ours did. Some just go away. You get tense. Don’t let this happen to you.
We created Help Desk Hosting as a low-cost help desk ticket and emergency communication service to provide web hosts like us and other professionals with an off-server presence. We use the rock-solid SitePanel help desk software system to manage support tickets so you can maintain communication with your customers.
Ours is a specialized hosting service that provides you with a low-cost alternative way for customers to stay in touch with you ÃƒÂ¢Ã¢â€šÂ¬Ã¢â‚¬Â even if your server is dead.
Informed customers are far more understanding than those left in the dark.
For only $19.95 per year you’ll have peace of mind knowing you can remain in contact with customers no matter what happens. At our regular price, that’s only $1.66/month for a full-featured hosting plan. Every account comes with:
ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ 50 MB web space
ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ 100 email addresses
ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ 10 mailing lists
ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ Easy to customize
ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ SitePanel ready for final install
ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ PHP/MySQL based
The above is taken from our home page (http://helpdeskhosting.com) of the new service we’re preparing to launch.
Introductory Promotion ÃƒÂ¢Ã¢â€šÂ¬Ã¢â‚¬Â 50% Off ÃƒÂ¢Ã¢â€šÂ¬Ã¢â‚¬Â Only $9.95 for the first year.
That’s slightly more than 1 cent a day for the first year. Just the the Coupon Code: INTROPROMO during the order process. If you encounter any problems placing your order, email me using the link in the lower right corner of the “Getting Started” page and I’ll get everything sorted out.
You have the option of moving an existing site and license to our server or starting a new help desk, either with or without SSL protection (requires a dedicated IP address).
The available hosting services are full and complete: ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ cPanel 10 ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ PHP 4.3.10 ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ Perl 5.8.4 ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ MySQL 4.0.23 ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ phpMyAdmin ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ Frontpage Extensions ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ FTP Access ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ Access to raw log files ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ NeoMail, Horde, SquirrelMail ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ POP3 Access ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ SMTP Access ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ IMAP Support ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ MIME Types Access ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ GD (with JPG) support ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ Apache Handler Access ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ Ability to Modify MX Entry ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ Webalizer Website Stats ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ Analog Website Stats ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ AwStats Site Statistics ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ Port 25 and 26 SMTP Service ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ Fantastico! ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ Parked Domains ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ Addon Domains ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ Redirects ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ FTP Accounts ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ EMail Accounts ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ EMail Forwards ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ EMail Responders ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ MySQL ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ Sub-Domains ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ Password Protected Directories ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ Custom Error Pages ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ Online File Manager ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ Server Side Includes ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ Search Engine Submit Feature ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ CGI Scripts ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ Backup Utility ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ FreeType ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ ImageMagick ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ Cron jobs ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ Interchange Shopping Cart ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ Spam Assassin ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ Daily Backups!
Remember … this is not a regular hosting account. It is intended to provide an alternative communication link between you and your customer when their site (or yours) is offline. In addition to your help desk, you might have special pages for: site/server status, emergency messages or situation updates, planned maintenance outage announcements, web forms, etc.
This is an ideal opportununity to differentiate your company from your competitors. Knowing there is an alternative contact mechanism is reassuring to your customers and a great sales tool.
One thing is certain: sooner or later your customers’ server or your server will go down. Don’t be cut-off from your customers when it happens.
Visit us at Help Desk Hosting