Barcelona, Spain – (The Hosting News) – February 24, 2009 – Customer experience systems provider, Amdocs’ managed services offerings continue to gain momentum with service providers around the world.
Highlights from the 2008 calendar year include a significant expansion of a seven-year agreement with AT and T for its legacy ordering and wholesale platforms to include legacy customer care and billing applications and new multi-year agreements to support Sprint’s Xohm initiative and MetroPCS, supporting both Amdocs and non-Amdocs applications. Additional highlights from 2008 include new wins and expansion agreements with Tier 1 and Tier 2 service providers in Europe and North America.
To provide greater business value to service providers, Amdocs has expanded its managed services offering to include: A full portfolio of services, including application management and business process operations, infrastructure management, data center operations, and full hosting; Managed services offerings for both business- and operational-support systems (BSS/OSS); A new ”Managed Transformation” offering, enabling service providers to modernize or consolidate systems while presenting operational and capital savings; An extended operational footprint, including a site in Europe.
According to leading analyst firm Gartner, ”Although things look gloomy for the larger economy, the potential for outsourcing to address immediate cost pressures and long-term recovery goals will be unprecedented. Organizations that understand and avoid the pitfalls of cost-focused outsourcing and apply business-outcome-focused outsourcing will be successful.” (Allie Young et al, Gartner, Inc., ”Gartner on Outsourcing, 2008-2009,” December 19, 2008.)
Leveraging its deep communications expertise, comprehensive products and services portfolio, and operational assets and transformation experience, Amdocs’ managed services projects continue to deliver proven financial, operational and strategic benefits to customers worldwide. The managed services offering are supported by Amdocs products that are designed to drive growth, ARPU (average revenue per user), rapid time to market and, a superior customer experience – enabling business-outcome-focused projects. Amdocs’ managed services offerings are delivered by the Amdocs Global Strategic Sourcing Group.
Amdocs Global Strategic Sourcing services are designed to enable service providers to reduce their costs, focus on their core business, grow their subscriber base and revenues, and modernize their systems while presenting savings. With a wide range of business process outsourcing, IT outsourcing and transformation services, world-class platforms, deep communications expertise and a broad partner ecosystem, Amdocs provides a tailored, high-value sourcing offering across all IT domains, while committing to best-practice service levels, compelling financial models and a single-focal-point accountability. With more than 25 years of sourcing experience, Amdocs’ state-of-the-art operations centers and thousands of sourcing experts around the globe serve the world’s leading service providers with proven business results.
Amdocs is a customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experience at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, services and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $3.16 billion in fiscal 2008, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world.
For more information, please visit: www.amdocs.com.