San Francisco, California – (The Hosting News) – October 18, 2006 – Hosted communications and collaboration solutions firm, CallTower, Inc., has signed a partnership agreement with an g North American-based IT outsourced services company,
Under the terms of the agreement, CenterBeam’s nationwide sales team will now market CallTower’s hosted voice and data services as part of the company’s comprehensive portfolio of outsourced IT services. The CallTower-CenterBeam partnership will allow mid-sized and growth businesses to have access to enterprise-class telephony, Internet and data services through a hosted model, thus extending communications capabilities, reducing operating costs and limiting capital outlay.
Enterprise Adoption of Outsourced Voice/Data Growing at Incremental Rate
Market research firm Gartner estimates by the end of 2006, there will be 14.7 million IP telephony lines, equaling approximately 21 percent of the North American installed enterprise company base Ã¢â‚¬â€œ a growth of almost 10 percent in two years.
The dramatic growth has led to subsequent market demand for seamless voice and data services Ã¢â‚¬â€œ and for vendors such as CallTower who provide it in an outsourced model Ã¢â‚¬â€œ broadening the availability and improving the economics of this advanced business tool to small and growing organizations.
CallTower provides businesses with an advanced set of hosted voice, data and application capabilities that eliminates the ongoing maintenance and service costs of managing on-premise telephony, Internet service, and data systems.
As part of an aggressive expansion of its distribution strategy to meet the market demand for disaster-proof, productivity-enhancing voice and data services and applications, The CallTower Enterprise Services and Application Suite includes: Internet, telephony, voice, email and fax messaging, calling plans, network administration, single-wire connectivity, call center functions, Cisco CallManager (softswitch) provisioning, Microsoft Exchange integration, presence management, disaster-proof access to all data and voicemail, 24/7 customer support and full integration multiple offices and remote users.
John Trimmer, President and CEO of CallTower explained, ”With CallTower, companies can intensify their business process transformation and use their telephone and email services to create an integrated communication and collaboration system that increases revenue, saves time and capital expense, and delivers a stronger and more consistent experience. By working with proven and respected IT services companies such as CenterBeam, we extend our reach and accelerate our time to market within the growing business marketplace with solutions that help these companies be more competitive in a dynamic economy.”
CenterBeam provides enterprise-class managed IT service and support, and has been recognized for its industry first 30-day contract and total satisfaction guarantee. Through its practice of integrating best-of-breed providers such as CallTower into their comprehensive service offering, and serving as a single point of accountability, CenterBeam endeavors to dramatically simplify the management of an organizationÃ¢â‚¬â„¢s IT infrastructure. CenterBeam is recognized as an innovator in the outsourced IT space and boasts the highest customer satisfaction in the industry. As a key contributor to CallTowerÃ¢â‚¬â„¢s expanded distribution strategy, CenterBeam will market and sell CallTowerÃ¢â‚¬â„¢s hosted telephony and data communications solutions as part of their service portfolio to mid-sized and growing enterprise businesses.
Kevin Francis, President and CEO of CenterBeam added, ”CenterBeamÃ¢â‚¬â„¢s foremost value is Customer First, and one of the promises we make to our customers is to continuously improve the levels and types of service we deliver to them. Understanding the growing role that integrated telephony, voice and data are playing in todayÃ¢â‚¬â„¢s market, it was our goal to find a provider that offers the best technology solution and aligns with our priorities of service quality and exceptional customer satisfaction. With a business model, technology approach and values that closely mirror our own, CenterBeam finds CallTower to be singularly qualified to deliver this hosted communications solution to our client base and we have now included the CallTower voice and data applications into our service portfolio.”
CenterBeam is a North American-based IT outsourced services company that delivers more than 60,000 services daily for mid-sized clients in sixteen countries across four continents. Founded in 1999, CenterBeam pioneered the application of quality management techniques to IT and currently earns a 95% client satisfaction rating as measured by Quality Resource Associates. CenterBeam’s Total Satisfaction Guarantee and month-to-month contracts make the company unique among IT outsourced services companies. CenterBeam is headquartered in San Jose, Calif. and can be reached at 408.750.0500.
CallTower, Inc., provides hosted enterprise-class communications and collaboration applications and services for businesses nationwide. CallTower’s solutions endeavor to enable companies to conduct process transformation and to leverage their voice and data communications into a strategic competitive advantage.
CallTower’s secure, Always-On voice and data services provide companies with enterprise-class reliability, a single point of support, productivity-enhancing features, a comprehensive scalable suite of vertical market applications, and 24/7 service for a fixed monthly fee. CallTower’s solutions assist growing businesses, companies with multiple offices from 20-10,000 users. Headquartered in San Francisco, CallTower has operations in Salt Lake City and Oklahoma City, and sales offices throughout the United States. More information on CallTower can be found by calling toll-free 888-586-5900.
To learn more about CallTower, please visit: www.calltower.com.
For more information about CenterBeam, please visit: www.centerbeam.com.