Tokyo, Japan – (The Hosting News) – May 15, 2008 – NTT Communications Corporation (NTT Com), a network integrator, hosting and web services firm, has garnered a Platinum Award for an overall customer satisfaction ranking for its global data network services.
The company was recognized in the latest ”Voice of the Customer: Global Data VPN” report from the 2008 Telemark Services of the United Kingdom. The company earned its first-ever Platinum Award by receiving the highest cumulative score overall.
Janet Watkin, Director at Telemark Services remarked, ”Telemark uses a Customer Satisfaction Index (CSI) to measure perceived operator performance. The overall CSI measures the customer experience of the total service provider’s Data VPN offerings against a set of customer requirements. NTT Com occupies the number-one position, in the league table that compares eight global operators for overall customer satisfaction, because it captured the hearts and minds of Data VPN service users more successfully than its rivals, thereby scoring the highest overall CSI.”
Eight categories are measured by the survey: Indispensable to Customer, Top 10 Customer Priorities, Meeting Requirements, Pricing, Network Installation, Network Operation, Customer Support and Billing. NTT Com also was presented a Diamond Award for its top ranking in Meeting Requirements.
The report is based on the results of 749 interviews of IT managers of multinational companies.
Eight global operators were considered for awards: AT and T, BT, Cable and Wireless, Orange Business, T-Systems, Telefonica, Verizon Business and NTT Com, the only Asian candidate.
NTT Com holds the annual Arcstar Carrier Forum in Tokyo to gather partner telecoms from Asia and other regions and consider ways to upgrade private network-related services offered jointly under the Arcstar brand.
NTT Communications Corporation (NTT Com) provides information and communications technology (ICT) solutions worldwide with dedicated professionals stationed in 21 countries. Renowned as an IPv6 technology pioneer and managed service expert, NTT Com offers diverse high-quality IP, Web-based, and managed network solutions combining network management, security, ubiquitous, web portals/engines, and global services. Its world-class Tier 1 Internet backbone and secure closed networks with over 98,000 MPLS ports, combined with the networks of partner companies around the world, connect more than 200 countries. The company earned non-consolidated revenues exceeding one trillion yen (about 10 billion USD) in fiscal 2006 ended March 31, 2007. NTT Com started as a long-distance phone company in 1999 after the reorganization of the NTT Group, and is the wholly-owned subsidiary of NTT, one of the world’s largest telecommunications companies. NTT is listed in Japan, London and New York stock exchanges.
For more details about Telemark Services, please visit: www.telemarkservices.com.
To learn more about NTT Com, please visit: www.ntt.com.