Atlanta, Georgia – (The Hosting News) – August 14, 2007 – IT infrastructure services for business applications, SAVVIS, has chosen business applications SAP AG, to better support its growth projections and improve business processes, through the replacement of existing legacy systems.
With the implementation of SAP ERP, SAP Customer Relationship Management (SAP CRM) and the SAP for Professional Services and SAP for Telecommunications solution portfolios, SAVVIS will consolidate disparate systems, streamline internal operations and reduce operational costs. The company will also further improve customer service and sales productivity through a unified focus across all customer-facing departments. The announcement was made at SAPPHIRE ’07, SAP’s international customer conference in Atlanta, Georgia.
Phil Koen, CEO of SAVVIS indicated, ”To grow our business, while retaining our trademark reliability, security and customer focus, we had to improve our underlying business management systems. Through the fully integrated SAP Business Suite applications, we can quickly configure sales and service processes to address changing customer needs, creating new cross-selling opportunities while increasing customer satisfaction.”
SAVVIS’s customized existing IT systems were aging and, following several acquisitions, SAVVIS faced further productivity challenges associated with integrating disparate IT systems. Moreover, the legacy systems, manual processes and lack of integration were barriers to achieving SAVVISâ€™s corporate objectives of employee productivity and increased margin.
Looking to consolidate all IT systems across the growing business units onto one platform, SAVVIS selected SAP. By unifying business operations onto one SAP platform, SAVVIS will significantly reduce the cost of maintaining and integrating disparate systems, reduce operational cost and mitigate operational risk. The integrated solution will present a single source of customer data and enable a 360-degree view of the customer that will allow SAVVIS’s global sales force to better serve its customers by speeding response time and creating valuable cross- and up-selling opportunities.
Bill McDermott, President and CEO, SAP Americas and Asia Pacific Japan added, ”We are proud to add SAVVIS to the ranks of best run IT service providers. SAVVIS is a dot-com start-up that has grown to an $800 million world leader in IT infrastructure services over the past seven years. With SAP, SAVVIS can leverage our industry and business process expertise and systems to manage mission-critical operations and improve the overall customer experience.”
SAP is a provider of business software, with over 39,400 customers in more than 120 countries. SAP applications include distinct solutions addressing the needs of small businesses and midsize companies to suite offerings for global organizations. Powered by the SAP NetWeaver platform to drive innovation and enable business change, SAP software endeavors to help enterprises of all sizes around the world improve customer relationships, enhance partner collaboration and create efficiencies across their supply chains and business operations. SAP solution portfolios support the unique business processes of more than 25 industries, including high tech, retail, financial services, healthcare and the public sector. With subsidiaries in more than 50 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE under the symbol ”SAP.”
Headquartered in St. Louis, Mo., SAVVIS operates a global network and 25 data centers in the United States, Europe and Asia encompassing approximately 1.4 million square feet. From its IT infrastructure platform, SAVVIS delivers a variety of flexible and cost-effective managed services to business and government enterprises, designed to be easily mixed and interchanged. The solutions include a broad portfolio of hosting, network managed security services. According to the company, SAVVIS pioneered the industry’s first virtualized IT utility services platform, which delivers on-demand access to server cycles, storage capacity, network bandwidth, security traffic management and load balancing. SAVVIS, Inc. spans North America, Europe, and Asia, with over 5,000 enterprise customers.
To learn more about SAP, please visit: www.sap.com.
For more information about SAVVIS, please visit: www.savvis.net.