Newark, Delaware – (The Hosting News) – February 6, 2009 – Managed dedicated server hosting company, HostMySite, Inc., has unveiled a new support system, developed as a fresh approach to personal customer service, offering direct access to a specialized team of IT experts.
The new Entourage Support service is free to dedicated and colocated customers, and is designed to enhance their support and service experience with HostMySite.
Erik Landsness, Director of Support Services for HostMySite.com remarked, ”Entourage Support helps us greatly expand our trusted partnership with HostMySite.com customers. Our customers, no matter what their size, look to us as a full technology partner for their business. Now, they have an entire team who is familiar with their business and applications available to them at no extra cost.”
Each HostMySite.com dedicated customer is assigned to an Entourage Support team, which is comprised of seasoned server engineers. The Entourage Support teams are familiar with every dedicated customer’s hosting architecture to give customers quick, in-depth, and personalized support and service.
Don Schindhelm, Senior Vice President of Applied Information Technologies, Inc. added, ”The team approach to providing technical support is very important to the critical operations of my company. HostMySite.com not only has real people answering the phone 24/7, they staff each shift with people we know by name; technical people who are familiar with our operations.”
Applied Information Technologies hosts seven managed dedicated servers at HostMySite.com with varied OS, web, database and email platforms.
Mr. Schindhelm noted, ”Our Entourage Team at HostMySite.com has provided us with an extended staff of technical experts who have the depth and breadth of specialized technical knowledge essential for our survival and growth as a software company.”
Founded on the principle of Service Defined, HostMySite.com provides individuals, small businesses, and large corporations with dedicated servers, VPS hosting, and ASP.NET hosting. These hosting services are supported by 24x7x365 live support through toll-free telephone, email, and online chat. HostMySite.com has been building and growing hosting expertise in Newark, Delaware, since 1997.
To learn more about Entourage Support, please visit: www.hostmysite.com/managedservices.
For more information about HostMySite.com, please visit: www.hostmysite.com.