Characterized as Ã¢â‚¬Å“a strong and rising star in the hosting market and one to watch in the years to come,Ã¢â‚¬Â Web-hosting leader Hostway Corp. today accepted the 2004 Customer Value Enhancement Award from global technology research firm Frost & Sullivan. The award honors Hostway for expanding its customer base and maintaining its existing business through innovative customer-care strategies.
Ã¢â‚¬Å“Over the past two years Hostway has continued to expand successfully beyond U.S. borders into international markets without losing focus on the importance of high quality service and customer retention,Ã¢â‚¬Â said Frost & Sullivan Analyst Jarad Carleton.
Carleton noted that Hostway has remained focused on the Web-hosting needs of small businesses that usually are not as tech savvy as medium and large organizations. This has led to the development of special instructional tools for publishing web pages, getting domain names, setting up email, and a variety of web seminars on topics such as how to effectively market a web site and make the best use of a web presence. In addition, Hostway has recently launched U.S.E.R support, an exciting new customer support initiative that will further enhance customer’s experience. U.S.E.R support promises to provide customers with Universal, Simple, Easy and Reliable phone and email support 24 x 7.
Ã¢â‚¬Å“We are delighted to accept this award from Frost & Sullivan, because it recognizes the importance we always have attached to putting the needs of our customers first and foremost,Ã¢â‚¬Â said John Lee, Hostway’s Vice President of Marketing.
Frost & Sullivan annually bestows its Customer Value Enhancement Awards upon companies in a variety of technology industries. Frost & Sullivan, a global growth consulting company, has been supporting clients’ expansion for more than four decades. Its market expertise covers a broad spectrum of industries, while its portfolio of advisory competencies include custom strategic consulting, market intelligence and management training.
Hostway Corporation provides Web hosting and managed services to more than 300,000 customers worldwide. Hostway helps individuals, small businesses and large enterprises achieve more value from state-of-the-art Web-based technologies by reducing their complexity and cost.