Atlanta–(BUSINESS WIRE)–July 18, 2005–Message Technologies, Inc.(R) an industry-leading
provider of speech IVR hosting, services, and solutions, has announced that it
has been selected by Premiere Global Services (NYSE:PGI) for their hosting services.
MTI(R) will provide speech IVR hosting services to Premiere Global Services, a
provider of outsourced document automation, notification services and automation
This new project will include the launch of several speech IVR applications
by Premiere Global Services. Premiere Global Services is a world-leader in outbound-call
applications, and will initially launch two distinct applications, a survey/data
collection application and an automated payment application hosted on MTI premises.
MTI will provide Premiere with customized hosting solutions in a flexible hosting
environment, as well as back-end IVR support.
Premiere Global Services is primarily focused on offering outbound-call applications
to several verticals, including financial services, telecom, utilities and healthcare.
The Premiere applications are based on outbound calling and will enable customers
to pay their bills and input information for surveys without relying on live
agent assistance. The applications use speech recognition and offer an easy
to use Voice User Interface to customers.
”Premiere selected MTI for their high level of flexibility and ability
to scale as our application usage increases,” said Lee Provow, President,
Premiere Global Services – Data Communications. ”We’re looking forward
to working with MTI as we bring these new and exciting applications to market.”
”MTI brings significant experience and best-practices know-how to the
table,” commented Darrell Knight, President of Message Technologies. ”Premiere
Global Services required a hosting services provider with experience in handling
the capacity that Premiere is anticipating. As a full-service company, MTI is
able to provide Premiere with hosting solutions that incorporate a thorough
understanding of the speech application spectrum, from start to finish.”
About Message Technologies, Inc.
MTI (Message Technologies, Inc.) is an industry leader in providing
Interactive Voice Response (IVR) and speech technologies. Its mission is to
deliver innovative and affordable interactive voice solutions with maximum customer
satisfaction. With over 2000 customers throughout North America and Canada,
MTI specializes in speech IVR outsourcing services, including VoiceXML and SALT
hosting. MTI also provides senior telephony and speech professional services
for the design, development, deployment and ongoing testing of speech-enabled
applications. It handles every part of the speech application infrastructure
including trunk and platform provisioning, business continuation planning, monitoring,
web access, physical and logical security and co-location, and live agent services.
For more information about MTI, please visit its website at www.messagetech.com.
About Premiere Global Services, Inc.
Premiere Global Services, Inc. (formerly Ptek Holdings, Inc.) provides
business communications services and business process solutions that enable
enterprise customers to automate and simplify components of their critical business
processes and to communicate more effectively with their constituents.
We offer data management and delivery solutions and conferencing and collaboration
services on an outsource-basis, hosted on our global proprietary platforms.
Customers apply our communication technologies-based solutions to a number of
business processes, such as receivables collections, continuing education, alerts
and notifications, investor calls, statement and invoice delivery, international
collaboration, document automation, and other applications, in order to increase
efficiency, to improve productivity and to raise customer satisfaction levels.
With 2,230 employees in 19 countries around the world, Premiere Global Services(SM)
has an established customer base of approximately 54,000 corporate accounts,
including a majority of the Fortune 500. Our corporate headquarters is located
at 3399 Peachtree Road NE, Suite 700, Atlanta, GA 30326. Additional information
can be found at www.premiereglobal.com.