Santa Clara, California – (The Hosting News) – October 24, 2005 –
ISPCON 2005 has concluded, and the web hosting community was well served by this show that encompassed a variety of Internet services and companies.
One of the final sessions applicable to web hosting was an excellent presentation by Mr. Lou Honick, CEO of HostMySite.com entitled, High Quality Customer Service for Web Hosts and ISPs. Mr. Honick revealed several important aspects of great customer service, including the fact that management must be fully committed and demonstrate excellent service in order for the message to penetrate downward into the fabric of a company.
Mr. Honick discussed his definition of great customer service: ”Responding promptly and accurately to customer requests in such a way that each customer feels valued, respected, and understood.”
He went on to outline and describe the six pillars of great customer service:
Never Saying No
The presentation concluded by describing the rewards of great customer service. Judging by the question and answer session that followed (with many attendees foregoing the free food and drinks directly outside the door) the presentation was a tremendous help to many entrepreneurs who wish to emulate HostMySite.com’s success.
Show organizer and Managing Director of ISPCON, Mr. Jon Price, summarized ISPCON 2005 as follows, ”There is clearly a Renaissance in Internet services – everyone is beginning to pay attention to this market space again. ISPCON is about all the Internet based businesses, and the exhibit hall has grown considerably this year. Web hosting companies are talking to people here who are actually buying things! It’s a great success.”
From the attendee point of view,
Mr. Simon Anderson, Vice President, Strategy and Business Development, Affinity Internet, Inc. described the event this way,
”I was pleased to see the breadth of content and quality of exhibitors at ISPCON this year. With many new product choices in the market
including VOIP, improved messaging and collaboration suites, and a reemergence of viable business models and favorable conditions for
software delivered as a service, the networking, dialogue and information sessions provided a very good context for strategic
decisions we will make over the year ahead.”
The next ISPCON will be the ISPCON Spring 2006, May 16-18 at the Baltimore Convention Center, in Baltimore, Maryland.
The next web hosting event will be the
Hosting Transformation Summit, to be held on November 8-9, 2005 at Bally’s Hotel and Casino in Las Vegas, Nevada. For further information, please visit: www.hsvsummit.com.