London, United Kingdom – (The Hosting News) – May 30, 2008 – Web hosting managed services company, Attenda Limited, has been engaged to manage the new web-based customer self-service portal, MNPA Limited, in a three year contract.
Voted 2008 Pension Administrator of the Year, MNPA, a subsidiary of the 3 billion pound Merchant Navy Officers Pension Fund, is a multi-award winning pension administration specialist. It provides pension administration services to a wide range of clients, who value strong working relationships. They adopt a partnership approach to service development and look to deliver a consistent high quality service to members, pension managers, HR and payroll contacts alike. The Attenda contract is the first significant web-based project for MNPA, aimed at delivering more self-service options to their membership to improve customer care and reduce the administration burden internally.
Paul Rooney Information Systems Manager, MNPA noted, ”As a strategic project, minimising risk was a key factor in the decision making process and this led us to outsource the operational management and support of the website infrastructure to Attenda. Attenda had all the required credentials with a proven capability and track record in operating and managing high availability business critical web applications for some of Europe’s leading companies.”
Based upon Microsoft technologies, the infrastructure has been designed to provide MNPA with the high level of availability required to meet their increasingly demanding customer needs. As a Microsoft Gold Certified Partner for Hosting and Application Services, Attenda has a high level of operational excellence in delivering managed hosting services on the Microsoft platform. Attenda is leading the way in designing and operating reliable, secure and highly available Microsoft .NET infrastructure, supported by an extensive team of qualified Microsoft engineers with the understanding and expertise in the latest advanced and complex Microsoft technologies.
With MNPA’s administering benefits for more than 350,000 pension scheme members, 24×7 availability and IT certainty were key in MNPA’s decision to outsource the hosting and operational management of its website platform to Attenda.
In April, Attenda was chosen to host the new SAP system for Smythson, through a five year management infrastructure contract. Attenda is providing a fully managed service for the new SAP infrastructure in the initial phase of a major project to review and replace the current IT systems and business processes at Smythson.
Established in 1887 and the holder of three Royal Warrants, Smythson is internationally renowned for its elegant range of leather goods, travel and writing accessories and bespoke stationery. Exquisite quality, timeless design and traditional British craftsmanship have made Smythson the choice of British and European royal families and a number of international celebrities, as well as leaders in the arts, business and politics. Smythson recently opened their second US store in Beverly Hills.
The service includes taking operational responsibility and management of the SAP system up to and including the SAP Basis layer, in a secure and robust environment. The solution includes the full extent of back office applications from Financials, ERP, warehousing and procurement through to sales, telesales and CRM. Recently re-accredited as SAP Hosting Partner, Attenda has proven expertise in the operational management of SAP and a continued investment in delivering highly available and secure SAP managed services.
Attenda has built a team of highly skilled, highly motivated and fully certified engineers providing 24 x 7 operational support to its clients. Attenda?s partnership with SAP provides clients with access to the very latest SAP NetWeaver platform and new evolving enterprise service-oriented architecture (enterprise SOA) and business process technologies, plus the availability of an extended network of SAP technical specialists and business consultants.
Attenda Managed Services company, manages vital applications that businesses relies upon to function effectively, allowing for selective outsourcing of IT operations. Attenda manages, secures and optimises the performance of applications, irrespective of the physical location of the infrastructure. With over 5 years’ investment into Attenda M.O., Attenda’s operations platform, the company provides the people, process and technology to deliver high service levels, at a cost that is amortised across Attenda’s client base – currently 134 of the UK’s leading companies. The company has acquired substantial financial backing, the industry’s leading accreditations and a portfolio of clients including bmi, Christian Aid, easyCar, Microsoft, NHS, Princes, St. James’s Place and Travelodge.
Attenda is both ISO9001 and ISO27001 accredited, an HP SP Signature Partner, a Microsoft Gold Certified Partner, a SAP Adaptive IT Hosting Provider, a SunTone accredited managed service provider and an Accredited Catalist Supplier. Attenda is one of only seven companies to have been ranked in the UK’s Sunday Times ARM Tech Track 100 for three consecutive years and was voted 2007 Best Managed Services Provider by Data Centre Europe Awards 2007.
To learn more, please visit: www.attenda.net.