Toronto, July 18 /CNW/ – Q9 Networks Inc. (TSX:Q – News), a leading provider
of outsourced Internet infrastructure and related managed services, is pleased
to announce that it has been selected to provide a managed hosting solution
for Hatch, a Canadian-owned global engineering firm.
Hatch provides a range of technology-driven, value-added solutions and services
to clients in the mining, minerals, metals, manufacturing, infrastructure and
Under the terms of the agreement, Q9 is providing Hatch with physical space,
bandwidth and managed remote link services from one of its high security data
centres. Taken together, these services ensure secure and reliable access to
mission-critical applications for Hatch’s 6,000 employees in 80 offices across
”As a worldwide organization with employees needing daily access to core
IT applications such as our SAP system, it’s absolutely critical that we have
the highest possible availability,” says Peter Graham, Global Network Operations
Coordinator, Hatch. ”After a competitive bid process and considerable due
diligence, we selected Q9 based on their SLA-backed reliability and service
guarantees, standard all-inclusive pricing and their extensive reference base.”
Q9 delivers unparalleled service through an extensive suite of customer care
products, including a Web-based portal that provides complete visibility into
customer equipment and Q9 services. All Q9 and customer systems are monitored
from Q9’s multiple Network Operations Centres (NOCs) 24 hours a day, seven days
a week. NOC experts are also available to customers on an around- the-clock
basis to resolve issues and provide advice.
”We are delighted to have been selected by Hatch for this important assignment,”
says Osama Arafat, CEO, Q9 Networks. ”With our sole focus on managed infrastructure
solutions, Q9 is able to provide an extremely high level of customer service.
Enterprises like Hatch, with worldwide operations, are realizing the benefits
of outsourcing their infrastructure to a provider with the systems, processes
and experience to meet the most demanding 7×24 requirements.”
About Q9 Networks
Q9 Networks is a leading Canadian provider of outsourced Internet infrastructure
and related managed services. Q9’s data centres and network are backed by an
industry leading SLA which guarantees 100 per cent network and power availability.
Q9 managed services, including: bandwidth, dedicated servers, firewalls, load
balancing, virtual private networking (VPN) and back- up/restore, enable the
rapid provisioning and scalability of client infrastructure.