Cary, North Carolina – (The Hosting News) – July 10, 2006 – Communications provider for SMBs, Bandwidth.com, has launched its suite of Managed Network Services (MNS) as the latest addition to the company’s portfolio of converged IP solutions.
The MNS program was developed to allow customers to completely outsource the monitoring and management of voice, data and wireless solutions including routers, switches, firewalls, VPN and VoIP devices. Supported by a staff of certified engineers and carrier-grade support systems, Bandwidth.com’s MNS is designed to help small and medium-sized businesses attain high levels of network security and reliability without having to maintain these services in-house.
Bandwidth.com offers customers the ability to proactively monitor all network devices, with advanced management services. Bandwidth.com’s certified staff of network engineers offer troubleshooting to resolve potential issues before they impact business operations. In addition, Bandwidth.com’s certified network engineers offer expertise to appropriately design and implement the highest levels of security into networks, while identifying and resolving problems on network devices.
Manuel Rodriguez, Information Services Manager for Border Federal Credit Union, servicing several communities in Texas offered, ”By outsourcing the management and monitoring of our network and data solutions to Bandwidth.com, we were able to transfer many resource-intensive activities to their highly-trained and well-armed network engineers leaving us time to focus on more strategic projects for our business. Our mission is to protect the interests of our customers; therefore, ensuring network security is always a top priority and impacts all our technology decisions. Bandwidth.com helped us evaluate our current and future business requirements, and now provides proactive assessment of potential threats as well as the ability to call on Bandwidth.com’s certified engineering staff to address any issues that may arise. By providing that extra layer of security, Bandwidth.com ensures we are prepared for any possible disruption to our network uptime and operation. We believe the solution we have implemented is a model for other credit unions with similar network requirements.”
Bandwidth.com’s MNS consists of two primary service offerings: Monitoring and Alert and Full Management. These services provide SMBs with flexibility to outsource the level of customer service that best fits their business needs. Monitoring and Alert: Provides 24x7x365 proactive platform for all of a customer’s network devices via Bandwidth.com’s monitoring platform. Customers are immediately notified of device disruptions and can access a web-based portal which provides enterprise-grade reporting and visibility into their network’s performance. The service is designed to allow customers to identify issues before they can cause an outage. Full Management: Offers a fully managed service bundle in which Bandwidth.com’s Network Operations Center and engineers maintain end-to-end management of a customer’s network including initial configuration, monitoring, troubleshooting, and repair.
Henry Kaestner, CEO of Bandwidth.com added, ”We believe our Managed Network Services represent a meaningful stride in providing the highest levels of service, security and reliability to our business customers. By helping customers monitor and manage their network, we are allowing them time to focus on their core business and direct IT efforts more creatively and strategically without worrying about network uptime, DOS attacks, Internet viruses or other potential technical issues. With MNS, customers are able to hand over all the complexity and costs to our team of network experts. The MNS service is a great addition to our data and VoIP offerings, positioning Bandwidth as a complete telecom provider for SMBs.”
Founded in 1999, Bandwidth is a nationwide communications provider offering businesses advanced Internet, VoIP, network and wireless services. As a single source provider for businesses telecom needs, Bandwidth provides its customers with unparalleled selection, savings and service. The company’s methodology includes experienced team and dedicated customer service.
To learn more, please visit: www.bandwidth.com.