New York, New York – (The Hosting News) – December 22, 2008 – Wholly-owned U.S. subsidiary of NTT Communications Corporation and network integrator, hosting and web services firm, NTT America, Inc. (NTTA), has released new customer care service choices, among other products and services.
As part of its Enterprise Hosting Release 08.4, the new solutions include the availability of Windows Server 2008; new software patch management service; new security hardware and managed security service options. The Release 08.4 continues the quarterly discipline of enhancing the Enterprise Hosting portfolio of products and services to better meet the needs of customers and target markets.
NTT America now supports Microsoft’s latest operating system, Windows Server 2008, as a standard service option. Customers will be able to leverage several benefits with this newest OS release, such as improved and hardened security to control user’s rights on the servers; improved clustering and failover support; substantially faster file transfers; and enhancements for IIS7 to provide faster authentication and more powerful content compression.
Enterprise Hosting customers can now take advantage of NTT America’s automated Windows patch management service as an option for both Windows Server 2003 and 2008. NTT America engineers will fully test and validate all such software patches released by Microsoft. Customers have the flexibility to schedule the deployment of these patches to their production environment based on their own business priorities.
Upgrades to managed security services include a refreshed set of Proventia Multi-Function Security hardware options to meet the cost/performance requirements of a wider range of customers at different phases of growth. Managed security services have also been modified to provide target customers with greater price flexibility for support and policy changes.
Vini Handler, Vice President of Product Management and Marketing, Enterprise Hosting noted, ”We are pleased to offer these enhancements to our comprehensive portfolio of Managed Hosting services. These new products and services enable customers to take advantage of the latest technology in server operating systems, security and server management. And with our expanded Enterprise Customer Care options, companies can now select a customer care solution matched to their own specific needs.”
NTT America has now expanded its Enterprise Customer Care to support service flexibility and choices. Standard service, delivered to all customers, continues to provide around the clock technical support; direct access to certified engineers; provisioning and billing support; and access to billing history and real-time performance data via the customer portal.
Three new service levels are available to augment standard customer service, and include options such as: dedicated support for technical issue resolution and escalations; on-going monthly or quarterly reporting and review; project management; and professional services support. With either the standard service or one of the new service levels, customers can be assured that their outsourced IT infrastructure is getting the precise level of attention, care and support they require.
Enterprise Hosting is a business unit of NTT America and offers a comprehensive set of enterprise grade hosting services. These services, based on an Infrastructure as a Service model, are designed to accommodate rapid deployment and implementation of small to very large and global IT operations. For information on the complete portfolio offered by Enterprise Hosting, visit us at www.eh.nttamerica.com.
Earlier this month, NTT America debuted the launch of a new enterprise and business web site. The site provides comprehensive information on the company’s portfolio of hosting services that enable businesses to balance their internal IT resources and assets with outsourced IT infrastructure and data center services. Offered under an Infrastructure-as-a-Service (IaaS) arrangement, the company provides cost-effective and scalable solutions for medium, large and very large companies who are seeking a competitive and financial edge in managing their core businesses.
NTT America is North America’s natural gateway to the Asia-Pacific region, with strong capabilities in the U.S. market. NTT America is the U.S. subsidiary of NTT Communications Corporation, the global data and IP services arm of the Fortune Global 500 telecom leader: Nippon Telegraph and Telephone Corporation (NTT). NTT America provides world-class Enterprise Hosting, managed network, and IP networking services for enterprise customers and service providers worldwide. For additional information on NTT America, visit us on the Web at www.nttamerica.com.
NTT Com delivers high-quality voice, data and IP services to customers around the world. The company is renowned for its diverse information and communication services, expertise in managed networks, hosting and IP networking services, and industry leadership in IPv6 transit technology. The company’s extensive global infrastructure includes Arcstar private networks and a Tier 1 IP backbone (connected with major ISPs worldwide), both reaching more than 150 countries, as well as secure data centers in Asia, North America and Europe. NTT Com is the wholly owned subsidiary of Nippon Telegraph and Telephone Corporation, one of the world’s largest telecoms with listings on the Tokyo, London and New York stock exchanges.
To learn more about the new site, please visit: www.eh.nttamerica.com.
For additional information on NTT America, please visit: www.nttamerica.com.
To learn more about NTT Com, please visit: www.ntt.com.