San Antonio, Texas – (The Hosting News) – October 1, 2008 – Managed web hosting and IT services firm, Rackspace Managed Hosting, has released the results of a recent customer survey, with nearly 70 percent of customer respondents indicating that the number of IT functions outsourced to hosting, SaaS or cloud service providers should increase over the next five years.
John Engates, Chief Technology Officer, Rackspace Hosting noted, ”Rackspace is changing the way companies are buying IT services. Two thirds of the survey respondents use a services provider to host one or more of their SaaS applications today and the data indicates that demand is likely to increase. To meet this demand, Rackspace intends to continue to build out its portfolio of hosted IT services, which currently includes email and cloud solutions, and to back them all with our award-winning Fanatical Support.”
Customer respondents also revealed that the amount they will spend on hosting is expected to increase over the next five years. Today, 47 percent of respondents said they spend between 0 and 20 percent of their IT budget on hosted services, while 30 percent of respondents said that they spend 30 – 50 percent of their IT budget on hosted services. Nearly 50 percent of customer respondents said that they expect the percentage of IT budgets spent on hosted services to increase over the next five years.
The customer survey also acknowledged that outsourcing IT functions to a hosting provider can save IT managers a significant amount of time. More than 40 percent of the customer respondents said that outsourcing their IT functions to a hosting provider saved them from 30-50 percent of their time. As a result, almost three-fourths of them believe that they can spend at least 25 percent more time on new projects because of the time that saved from outsourcing their hosting needs.
The methodology for Rackspace’s survey research involved sending an email survey to approximately 1,600 US-based Rackspace customers. Approximately seven percent of survey recipients responded to the questions. Detailed information and the full survey report can be found at: www.rackspace.com/downloads/surveys/RackspaceITSurvey.pdf.
Rackspace Hosting delivers computing-as-a-service, integrating the industry’s best technologies into a flexible service offering, making computing more reliable and affordable. A trusted partner to companies of all sizes, Rackspace enables IT departments to be more effective. Rackspace is distinguished by its award-winning Fanatical Support. Rackspace is recognized as one of FORTUNE Magazine’s 100 Best companies to work for in the US, ranking number 32 on the 2008 list. Rackspace’s portfolio of hosted IT services includes managed hosting, email hosting and cloud hosting.
For more information about Rackspace Managed Hosting, please visit: www.rackspace.com.