San Antonio, Texas – (The Hosting News) – January 9, 2008 – Rackspace Managed Hosting, has enhanced the company’s MyRackspace customer portal, to include mobile access with more convenient choices in receiving secure information about customers’ hosted infrastructure.
Joel Weierman, lead operations engineer, Webmetrics noted, ”As a Rackspace customer and provider of web performance monitoring solutions, our goal is to help our customers maximize their web applications by ensuring 24/7/365 uptime and performance integrity. The new mobile access to the MyRackspace portal makes it much easier for us to make sure our monitoring system is optimized 24/7 by managing support tickets over our mobile phones anytime, day or night. It’s great to see Rackspace responding to the needs of customers to make access to their support system as easy as possible.”
Recognizing that customers are often away from their computers, Rackspace has taken the first step in optimizing mobile access to its customer portal, allowing customers to create and manage support tickets using their Blackberry, iPhone, among other solutions.
Viewed as a critical investment in customer communication, the MyRackspace portal is continually evolving with major updates released on a bi-monthly basis. Additional new features include:
— Firewall Control Panel allowing authorized users to manage firewall permissions in real-time
— Suggestions Center enabling greater collaboration among the Rackspace customer community and creating an additional channel for Rackspace to listen to customer requests and share its extensive hosting knowledge
— Ticket attachment giving customers the option to securely attach a document to support tickets and provide more information to their support team about issues or queries
— Release Communication Center containing portal release information as new versions of the MyRackspace portal are launched every other month
Tony Campbell, Director of Software Development, Rackspace Managed Hosting added, ”Our customer portal is mission-critical in providing customers with timely information regarding their IT infrastructure as well as giving us direct customer feedback on our product and service offerings. Adding these new features and particularly mobile access to the portal enhances the way we communicate with our customer community and deliver Fanatical Support.”
Upcoming developments to the MyRackspace portal will include customer access to historical availability monitoring data as well as Managed Backup Threshold Alerts to provide an early warning system that notifies customers before reaching critical backup subscription usage.
A recognized global managed hosting firm, Rackspace Managed Hosting is a service organization delivering enterprise-level web infrastructure and managed services to businesses of all sizes. Serving more than 15,000 customers across eight data centers worldwide, Rackspace integrates the industry’s best technologies for each customer need and delivers it as a service via the company’s award-winning Fanatical Support. Founded in 1998, Rackspace has grown more than 50 percent a year since the company’s inception.
For more information about Rackspace Managed Hosting, please visit: www.rackspace.com.