San Francisco, California – (The Hosting News) – August 15, 2006 – Dedicated server provider and hosting specialist, ServePath, will debut its new Service Level Agreement (SLA), at the LinuxWorld Conference and Expo (Booth #444), through August 17th, at Moscone Center in San Francisco.
According to the company, the SLA is unique in the web hosting industry, in that ServePath is the first provider to offer such a detailed SLA to guarantee specific levels of network performance and service, as well as provide a credit of 100 minutes of free service for any minute of downtime to ensure customer satisfaction.
John Keagy, President of ServePath explained, ”ServePath’s SLA is revolutionary because it defines what support means to our customers. We aren’t using a fancy brand name to tell you that we’re committed to quality — we’re exhaustively detailing exactly what levels of performance you can expect.”
ServePath’s new SLA promises 100 percent uptime, as specified in the agreement. Details of the SLA include highly technical elements of Internet network performance to dozens of other networks around the world, as ServePath serves customers in more than 100 countries. It also covers support response time, hardware replacement guarantees, domain name services, power availability and performance, cooling and environment, and other services.
Mr. Keagy continued,
”The 10,000% Guaranteed SLA is also unique because it provides for remedies that are the most generous in the industry. Many SLAs only set service levels but don’t back them up with remedies for failure to deliver. ServePath gives you a credit of 100x for every minute of downtime. We stand behind our commitment to quality,” concluded Keagy. “That’s why we tell you what to expect and then back it 10,000%.”
ServePath is a dedicated server provider and hosting specialist, providing custom solutions and managed services for businesses that need a powerful Internet hosting platform. Thousands of companies worldwide are provided with ServePath’s services, including colocation services through its ColoServe division. The employee-owned company has been in business for five years, with offices and its own data center in San Francisco, one of the world’s top Internet centers.
To learn more about ServePath’s new Service Level Agreement (SLA), please visit: www.servepath.com.