Herndon, Virginia – (The Hosting News) – September 28, 2006 –
SWsoft, an established leader in server automation and virtualization software, has developed PEM.Billing, a business support system (BSS) for service providers and ISPs, designed to streamline core service delivery processes to improve customer satisfaction and retention.
SWsoft’s PEM.Billing was developed to provide a customizable workflow engine to manage and automate back end systems and processes, such as ordering, account management, billing, invoicing, trouble ticketing and fraud control. The solution uses a web-based storefront and management control panels to help service providers rapidly launch new services, implement promotions, provide web-based online account management and integrate service delivery systems.
Douglas Johnson, Product Manager at SWsoft explained, ”PEM.Billing is a flexible, scalable solution that delivers superior business support processes, which can be critical to improving customer satisfaction and renewals. The software can be easily integrated with existing systems, so users can quickly react to market conditions with new services and deliver specific service plans for target customers.”
PEM.Billing is a modular system that allows service providers to use core features or a mature set of APIs to integrate external systems. The new solution provides several key capabilities, including:
â€¢ Customized workflow and internal controls â€“ change automated and manual processes to match business, security and legislative needs.
â€¢ Rapid delivery of new services â€“ the SDK and API simplify the process of adding new services. PEM.Billing integrates with legacy systems, which makes it easy to migrate existing services and launch new ones.
â€¢ Flexible pricing and promotions â€“ respond to market changes by offering discounts and promotions. New prices are instantly reflected in the online store.
â€¢ Online account management â€“ online control panels help customers manage their accounts, pay bills, view invoices and order services.
â€¢ Automated renewals and service messages â€“ improve customer retention and revenue by targeting customers with specific service plans.
â€¢ Advanced fraud controls â€“ plug-in modules with point-based fraud scoring protect service providers from excessive bad debt. Availability Although PEM.Billing is tightly integrated with the PEM provisioning system, it can be purchased separately and integrated with multiple service delivery platforms. PEM.Billing is immediately available and can be purchased by contacting a SWsoft PEM sales representative.
SWsoft is a recognized leader in server automation and virtualization software. With more than 10,000 customers in over 100 countries, SWsoft’s suite of products delivers proven performance, reliability, manageability and value. With offices around the world; SWsoft is a high growth company, funded by Bessemer Venture Partners, Insight Venture Partners and Intel Capital, offering comprehensive solutions â€“ transparently integrated through the OPEN FUSION Initiative – including Virtuozzo, Plesk, SiteBuilder, HSPcomplete and PEM.
To learn more about PEM Billing, please visit: www.swsoft.com/pem/billing.
For more information about SWsoft, please visit: www.swsoft.com.