Herndon, Virginia – (The Hosting News) – May 23, 2006 – Website hosting automation company, SWsoft, has developed a PEM Solution for Hosted Exchange solution that automates all back-office functions associated with Microsoftâ€™s Hosted Messaging and Collaboration.
According to the company, the new solution allows service providers to rapidly deploy business class email and collaboration to retail customers, to deliver a seamless customer experience for hosted Exchange and SharePoint.
SWsoft has already worked with several service providers, such as ExchangeMyMail and Pacificnet Hosting to deploy business class email and collaboration using the Microsoft Hosted Messaging and Collaboration platform in combination with PEM.
David Grantz, Chief Technical Officer at ExchangeMyMail commented, ”The PEM Solution for Hosted Exchange provided a way for us to quickly launch a fully automated Hosted Exchange and SharePoint. After we purchased our hardware and installed the operating systems, the PEM support team remotely installed the software, configured our storefront, and set up our service plan offerings. This allowed us to begin testing within a few weeks.”
Dennis Ng, Chief Technical Officer at Pacificnet Hosting added, ”PEM allowed us to rapidly deploy an integrated storefront and billing platform to manage our Hosted Exchange offering. In the future, we plan to expand our offerings to take advantage of other pre-integrated services within PEM and use the PEM API to integrate our custom applications.”
According to SWSoft, The PEM Solution for Hosted Exchange is a bundled package that includes everything hosting providers need to offer Hosted Exchange including installation, pre-defined configurations, hardware requirements, and packaged software.
The software bundle includes:
- Storefront – The PEM Solution for Hosted Exchange storefront can be customized to reflect the hosting providerâ€™s look-and-feel as well as specific customer offers. The storefront includes domain registration and resource upgrade screens so customers can complete all their shopping in one place.
- Provisioning – PEM utilizes the Microsoft Provisioning System (MPS) to automatically provision orders entered through the customer control panel or the online storefront. SWsoft extends MPS by writing controls which provision additional features that cannot be managed using MPS alone.
- Billing – The PEM Solution for Hosted Exchange includes a multi-level billing system capable of supporting direct customer sales and resellers. The billing system provides flexibility so that service providers can establish plans with specific bundles of resources and bill overage charges for any resource such as storage, bandwidth, mailboxes, and mobile access.
- Control Panels – PEM delivers a web-based interface which can be used by non-technical users to configure and manage all aspects of their service. Using a single login screen, service providers can gain access to all of their services and provide resellers and end users with their own, unique interfaces for managing their individual accounts and services.
PEM is a datacenter automation solution that allows service providers to automate the operational and billing processes associated with hosted service offerings. The solution automates the entire customer life-cycle, from accepting orders using an online storefront through provisioning, billing, and customer service. End user customers utilize the PEM multi-level, web-based interface to order and configure services without contacting their service provider and without having a detailed knowledge of server scripting.
SWsoft is a recognized leader in server automation and virtualization software. With more than 10,000 customers in over 100 countries, SWsoft’s suite of products delivers proven performance, reliability, manageability and value. With offices around the world, SWsoft is a high growth company funded by Bessemer Venture Partners, Insight Venture Partners and Intel Capital. SWsoft offers comprehensive solutions – transparently integrated through the Open Fusion Initiative – including Virtuozzo, Plesk, SiteBuilder, HSPcomplete and PEM.
The new hosted Exchange solution will be featured during SWsoft’s upcoming Global Hosting Partner Summit taking place May 30-June 1, 2006.
To become a SWsoft partner, visit www.swsoft.com/en/partners/registration/.
For more information about SWsoft, visit www.swsoft.com.