Houston, Texas – (The Hosting News) – January 19, 2007 – Privately held, dedicated hosting and IT infrastructure solutions provider, The Planet, has unveiled a new managed services plan, redefining its monthly IT infrastructure offerings with a three-tiered service model, each with network-based security and around-the-clock technical support.
Backed by a 100 percent uptime service-level agreement (SLA) for managed services customers, The Planet’s services handle more than 22,000 customers and host more than 2.8 million web sites. One of DellÃ¢â‚¬â„¢s largest-volume customers, The Planet owns and operates six geographically dispersed data centers that house more than 40,000 servers. These facilities feature networks, power generators and temperature control systems with N+1 redundancy. In the event a network, air conditioning unit or power supply fails, The PlanetÃ¢â‚¬â„¢s highly redundant backup systems will take over to ensure that vital customer data stays online.
The company’s data centers are linked by one of the worldÃ¢â‚¬â„¢s fastest, most reliable networks, featuring a 100 Gbps network. The three service levels include around-the-clock, 365-days-per-year monitoring by two fully redundant network operations centers (NOC) located in Houston and Dallas. The Planet secures its data centers and systems with state-of-the-art physical and electronic security. Protection against malicious behavior includes two-factor authentication, anti-virus security, intrusion prevention and detection, and managed firewalls.
Steve Kahan, Vice President of Marketing for The Planet remarked, ”Our mission is to provide small and medium businesses with the pervasive technology advantages traditionally available only to large corporations. With todayÃ¢â‚¬â„¢s announcement, every customer of The Planet receives new and improved services. Our monthly on-demand IT infrastructure plans provide customers with options to purchase both professional and customized services designed to fit their specific business requirements. As they grow, they have the ability to add IT capacity as itÃ¢â‚¬â„¢s needed. Our goal is to provide customers with unsurpassed IT infrastructure flexibility backed by the strongest service guarantees in the industry.”
Allan Dickson, President of New Jersey-based Dickson Supply added, ”Today, I can focus on growing my business, rather than worrying about whether my IT infrastructure is running the way it should. Before The Planet, there was almost-constant worry about bandwidth, and network reliability and scalability. It was hard to predict when IÃ¢â‚¬â„¢d need another server to accommodate the growth of my business. I had to order and wait for servers to arrival, then make certain they were properly installed, and hope my network could accommodate the expansion. But those days are over. For a predictable monthly fee, we gain the security and reliability of world-class technology resources, and we have the ability to increase our capacity as our business grows.”
Support includes on-demand vulnerability assessments and access to the companyÃ¢â‚¬â„¢s online information resources. Demonstrating its commitment to deliver unparalleled customer support, The Planet offers a 99.9 percent SLA for delivering uninterrupted power and network availability. With remote hands and eyes, customers are assured of automated and manual reboots for servers, and 24/7/365 application and resource monitoring to identify and immediately address problems before they escalate. In addition, The Planet provides system monitoring that alerts customers to any pre-defined performance issues, ensuring that mission-critical resources remain up and running. Built-In Value Support also includes maintenance and server administration services provided by The PlanetÃ¢â‚¬â„¢s support professionals who have earned credentials and security designations from Microsoft, Red Hat, Cisco, CISSP and SSCP.
The Planet also offers customers an optional Managed Services package backed the industryÃ¢â‚¬â„¢s first SLA that guarantees 100 percent network and power availability. Managed services customers gain personal support with operating system configurations and hardening; reloads to maximize reliability and security; advanced escalations for reactive systems monitoring, and anti-virus protection assistance.
In addition, The Planet’s customers gain technical support and assistance with third-party applications including Apache, BIND, MySQL and IIS. These premium services are provided by The PlanetÃ¢â‚¬â„¢s support professionals who have earned credentials and security designations from Microsoft, Red Hat, Cisco, CISSP and SSCP.
Professional services are delivered by experts who understand the importance of reliability, scalability and mission-critical services for always-on infrastructures. Whether itÃ¢â‚¬â„¢s managed firewalls, load balancing, software installations or migrations, this team can provide a broad range of services at competitively priced service rates.
For businesses that require additional IT infrastructure assistance, The Planet offers a dedicated services team assigned exclusively to their business. The team is on call in the companyÃ¢â‚¬â„¢s data centers to assist with virtually any issue.
The Planet is a leading provider of On Demand IT Infrastructure solutions, hosting more than 22,000 small- and medium-size businesses and 2.8 million Web sites worldwide. By offering the best choice of servers, software tools and world-class support, backed by state-of-the-art facilities and the highest level of network connectivity, The Planet endeavors to turn information technology into a competitive advantage, enabling customers to grow businesses.
For more information about The Planet, please visit: www.theplanet.com.