Houston, Texas – (The Hosting News) – February 1, 2007 – Privately held, dedicated hosting and IT infrastructure solutions provider, The Planet, has named James P. Picone, to the newly created position of Vice President of its contact centers. Mr. Picone is a former Earthlink executive, who will report to Chairman and CEO Douglas J. Erwin.
Mr. Piconeâ€™s appointment is the first of several that will comprise the companyâ€™s new Customer Experience team. From technical sales and phone support, to customer support, purchasing and client service, the teamâ€™s focus will be to optimize virtually every customer touch point.
Douglas J. Erwin, Chairman and Chief Executive Officer of The Planet remarked, â€œOur customers look to us to provide quality products and services, and to deliver reliability and scalability so they can focus on their business. To further enhance our services, we are building a customer care organization that will not only exceed our customersâ€™ expectations, but also rewrite the playbook for our industry. Jim Piconeâ€™s appointment represents the first of several important new additions to our Customer Experience team, all designed to deliver on the promise that customer experience at The Planet will be world-class. Jim brings global industry leadership, business knowledge and the understanding of best-practices that will make a significant difference in the care we provide our customers.â€
With Earthlink, Mr. Picone directed operational performance for the companyâ€™s North America Tier III technical support sites, as well its international contact centers. He also served as vice president of client operations for Cendian Corporation, responsible for establishing and ensuring consistent world-class customer service through its operations centers.
Picone spent more than twelve years with MCI Communications in a series of increasingly responsible roles. He opened and managed MCIâ€™s 400-seat call center in Boise, Idaho, and managed other customer sales and service operations around the country. Additional experience includes work with APAC Customer Services, Software Spectrum and Computer Associates.
Mr. Picone earned a B.A. in marketing and business administration from Carthage College.
The Planet is a leading provider of On Demand IT Infrastructure solutions, hosting more than 22,000 small- and medium-size businesses and 2.8 million Web sites worldwide. By offering the best choice of servers, software tools and world-class support, backed by state-of-the-art facilities and the highest level of network connectivity, The Planet endeavors to turn information technology into a competitive advantage, enabling customers to grow businesses.
For more information about The Planet, please visit: www.theplanet.com.