Atlanta, Georgia – (The Hosting News) – September 11, 2006 – Web hosting and managed integrated VoIP services provider, Cbeyond, has implemented RealOps AMP (Automation Management Platform) to automate operational processes, including incident prioritization, problem triage and diagnosis, and service remediation and restoration, with full-featured functions reporting.
Cbeyond is an Atlanta-based managed services provider that delivers integrated packages of voice, mobile and broadband services to small businesses. The company manages the services over a private, 100-percent Voice over Internet Protocol (VoIP) facilities-based network. Due to Cbeyond’s business growth and the increasing adoption of applications by their customer base, the company implemented RealOps AMP to streamline processes and ensure it maintained a rapid customer response rate.
RealOps AMP is an IT Process Automation platform designed to enable IT organizations to define and automate their operational processes. RealOps AMP provides capabilities such as pre-defined IT process templates, the ability to design and schedule routine or customized process workflows, and the ability to automate responses. RealOps AMP utilizes adapters to easily integrate with management tools already in place in most IT environments. The solution has the flexibility required in most enterprise IT environments to support process automation in support of IT Service Management.
Richard Batelaan, Chief Operating Officer of Cbeyond explained, ”By integrating our systems, we are able to provide our customers with more timely and accurate information,” said “RealOps AMP provided us with a framework for improving our customer’s experience, while leveraging our scalable IP application platform to improve our operational efficiency and productivity.”
Sean McDermott, Chief Executive Officer and President of RealOps offered, ”With RealOps AMP, we were able to quickly integrate Cbeyond’s management tools and provide cross platform automation for a variety of manual processes. Our initial deployment of RealOps AMP delivered an immediate impact to Cbeyond’s operational service quality. This is tremendous validation of the compelling ROI AMP can provide our customers.”
RealOps, Inc., an IT service management firm, delivers IT Process Automation software designed to streamline and accelerate the execution of critical operational service functions. RealOps endeavors to bridge people, process, and technology within IT service management–enabling customers to minimize service downtime…prioritize operations response in accordance with varied service level, while reducing overall operating costs. RealOps customers include leading service providers and enterprises with highly complex, global IT operations environments, eadquartered in Herndon, Virginia.
Cbeyond is an Atlanta-based managed services provider that delivers integrated packages of voice, mobile and broadband services to small businesses in Atlanta, Chicago, Dallas, Denver, Houston and Los Angeles. Cbeyond offers core communications services like local and long-distance voice, mobile and broadband Internet access along with enhanced applications, including voicemail, email, web hosting, fax-to-email, data backup, file-sharing and VPN. Cbeyond manages its services over a private, 100-percent Voice over Internet Protocol (VoIP) facilities-based network.
To learn more about RealOps, Inc., please visit: www.realops.com.
For more information about Cbeyond, please visit: www.cbeyond.net.