Atlanta, Georgia – (The Hosting News) – September 19, 2007 – Web hosting and managed integrated VoIP services provider, Cbeyond’s BeyondVoice with SIPconnect Service, with SIP trunking to scale, has been engaged by Houston-based small businesses, to enhance growth, while reducing expenses.
BeyondVoice with SIPconnect is an integrated package of voice, mobile and broadband Internet services that leverages the SIPconnect specification to ensure a consistent quality of service, low cost and full-featured telephony for SIP-based VoIP calls. Cbeyond developed the SIPconnect specification with other industry leaders to connect its private, managed VoIP network to next-generation IP-PBXs.
Bill Lawrence opened his first Bubbles Car Wash (Bubbles) in Houston in 1991. Within six years, Mr. Lawrence grew his business to 12 locations across Houston and plans to add 12 more locations in the next four years. Each premium car wash location uses sophisticated technology to provide customers with a unique experience. Customers can schedule an appointment online, and can use complimentary phone, fax, and high-speed Internet services, while the team at Bubbles works on their vehicle.
Mr. Lawrence decided to consolidate his services with a single provider in May 2005. With limited IT resources, efficient and easy-to-use technology was a requirement for Bubbles. After consulting with Cbeyond, Lawrence selected the companyâ€™s BeyondVoice with SIPconnect service for each location.
According to Mr. Lawrence, Cbeyond’s technical support and customer care eliminated the administrative overhead and hassle associated with dealing with multiple vendors. Switching to Cbeyond also reduced voice and data expenses by 25 percent.
Mr. Lawrence explained, ”Our service at Cbeyond is predictable and reliable. Our excellent working relationship allows us to take advantage of Cbeyond’s knowledge and expertise to ensure we are utilizing their services and applications in the best manner possible for our business.”
With more than 20 productivity-enhancing applications to choose from, Bubbles has also been able to add Cbeyond applications to its service package as needed. As business grew, managing incoming faxes became a challenge. Bubbles added Cbeyond’s fax-to-email application to its service package and immediately eliminated the administrative overhead of distributing paper faxes companywide. Fax-to-email allows each store manager to have a dedicated fax number. Once faxes are received they are converted to electronic files and directed to the appropriate employee’s email inbox.
Brook Robinson, Chief Marketing Officer for Cbeyond remarked, ”Our mission is to provide big business communications tools to small businesses at prices they can afford and that we can deliver profitably. Our IP-based services help customers like Bubbles to take advantage of rich, personalized features that enable them to deliver a unique customer experience, scale for growth and cut costs.”
Mr. Lawrence added, ”As we continue to expand we can accurately budget for our communications and IT needs, and leverage Cbeyond as our trusted provider. Cbeyond has exceeded our expectations; from the relationships to the rock-solid platform.”
Cbeyond, Inc. is an IP-based managed services provider that delivers integrated packages of communications and IT services to more than 29,000 small businesses in Atlanta, Chicago, Dallas, Denver, Detroit, Houston, Los Angeles and San Diego. Cbeyond offers more than 20 applications including local and long-distance voice, broadband Internet, mobile, BlackBerry, broadband laptop access, voicemail, email, web hosting, fax-to-email, data backup, file-sharing and virtual private networking. Cbeyond manages the services over a private, 100-percent Voice over Internet Protocol (VoIP) facilities-based network.
For more information about Cbeyond, please visit: www.cbeyond.net.