Charlotte, North Carolina – (The Hosting News) – August 7, 2006 –
System integration and voice hosting company, SpeechConcept, has selected IBM WebSphere Voice Server (WVS), to apply natural language understanding capabilities to its telephony products.
According to the company, the new service will
allow callers to react or respond to a query or command in a manner people are most comfortable with, speaking naturally, as opposed to having to use specially formatted sentences or menu commands. Based on a patented unique feature, SpeechConcept is designed to optimize speech recognition abilities for applications with large vocabulary involvement, resulting in increased customer acceptance and satisfaction.
One of SpeechConcept’s customers, VoiceWebOne, uses IBM WebSphere Voice Server to provide ‘concierge’ voice-enabled capability to its services simply by calling a specially designated number. Call domains behind the services are able to host a variety of applications accessible by phone. For example, callers, no matter what locale they’re in, can ask for ‘CDs,’ ‘movies’ or ‘pizza’ and the service will tell them the names and phone numbers of regional merchants. Callers then make a selection, saying, ‘call Jerry’s Pizza,’ and the service will dial the number. Additionally subscribers can let the service tell callers they are on vacation and direct them to alternate phone numbers.
The web-based dialogue platform in voice-enabled telephony applications, is developed to allow call domain subscribers (like pizza services, voting, information hotlines, ordering systems, CD outlets) to tailor voice-enabled dialogues to their individual requirements. No programming skills are necessary, and the dialogues are designed by getting on a computer and dragging and dropping icons.
In addition to the initiative with VoiceWebOne, SpeechConcept works with traffic hotlines at leading radio stations providing up-to-the-minute, speech-enabled information services relevant to motorists in the region or city served by the broadcaster.
Michael Mende, CEO of SpeechConcept explained, ”Sophisticated speech technology is gaining ground in most computer business applications and is poised to revolutionize the use of speech in a broad array of industries. IBM WebSphere Voice Server allows us to provide customized services to our clients using naturally spoken commands.”
Duncan Ross, International Voice Solutions Manager at IBM added, ”Spoken information services, delivered ‘on demand’ to any style of phone, offer benefits of convenience and timeliness to all manner of callers. SpeechConcept and the companies they support, are able to deliver innovative services in the most natural self-service style. Callers simply speak a request and receive the desired information.”
SpeechConcept offers speech recognition, speech synthesis, voice portals, and speech controlled telecommunication applications, with a portfolio including consulting, development, system integration and hosting in the voice business.
To learn more about IBM, please visit: www.ibm.com.
For more information about SpeechConcept, please visit: www.speechconcept.com.