San Jose, California – (The Hosting News) – August 1, 2006 – Web host and national provider of integrated voice and data communications firm, Covad Communications Group, Inc., will use guaranteed transaction management software provider for Tier One service firms, Synchronoss Technologies’ ActivationNow platform, to automate critical business processes in support of its enterprise VoIP customers.
According to the company, ActivationNow was developed to automate, synchronize and simplify electronic service creation and management of advanced wireline, wireless and IP services across existing networks. The increased automation lowers costs, shortens installation intervals, and enables service providers to better manage customer expectations, thus helping Covad accelerate the delivery of VoIP services to the all important enterprise market.
Under the terms of the two year deal, Synchronoss will provide comprehensive support for numerous Covad business processes related to Covad’s enterprise VoIP services including number activations, directory listings, and VoIP local number portability for Covad’s vPBX and iPBX offerings. ActivationNow will also provide Covad with real-time visibility into complex transactions.
Stephen G. Waldis, President and CEO of Synchronoss Technologies explained, ”Process automation is crucial for companies that want to be major players in the VoIP market both in terms of operational efficiencies and customer satisfaction. Covad understands today’s IP services market and has the technology vision to drive its future growth.”
According to IDC, the enterprise market for hosted VoIP services is expected to reach $7.6 billion by 2008.
Claude Tolbert, Senior Vice President of Product Solutions, Planning and Priorities of Covad added, ”Enterprise demand for VoIP services is growing at a breakneck pace. With Synchronoss, we are well positioned to capture this growth with the automated, real-time delivery of IP services and the exceptional service that our customers deserve.”
Synchronoss Technologies provides guaranteed electronic transaction management software to Tier One communications service providers. Synchronoss’ goal is to enable service providers to drive growth in new and existing markets while delivering an improved customer experience at lower costs. The company’s flagship ActivationNow software platform automates, synchronizes and simplifies electronic service creation and management of advanced wireline, wireless and IP services across existing networks. Tier One Synchronoss clients include AT and T, Cablevision Systems Corporation, Cingular Wireless, Level 3 Communications, Time Warner Cable, Verizon Business Solutions, and Vonage.
A nationwide provider of integrated voice and data communications, Covad offers DSL, Voice Over IP, T1, web hosting, managed security, IP and dial-up, wireless broadband, and bundled voice and data services directly through Covad’s network and through Internet Service Providers, value-added resellers, telecommunications carriers and affinity groups to small and medium-sized businesses and home users. According to the company, as the first company to commercially deploy DSL in the United States, Covad has spent hundreds of millions of dollars building a network that passes more than 57 million homes and businesses in 44 states – the largest nationwide footprint of any DSL company. Covad broadband services are currently available across the nation in 235 Metropolitan Statistical Areas (MSAs) which represent over 50 percent of all US homes and businesses. Corporate headquarters is located at 110 Rio Robles, San Jose, California 95134. Telephone: 1-888-GO-COVAD.
To learn more about Synchronoss Technologies, please visit: www.synchronoss.com.
For more information about Covad, please visit: www.covad.com.