Lombardi Software (lombardisoftware.com), announced on Tuesday that Interland (interland.com), a provider of Web hosting and online services, has deployed TeamWorks, LombardiÃ¢â‚¬â„¢s business process management (BPM) software, to streamline the order-to-fulfillment process, improve operational efficiency and enhance the customer experience.
According to Lombardi, TeamWorks is transforming the companyÃ¢â‚¬â„¢s Design Services Team processes into a more automated workflow that provides executives and managers with detailed performance reports, enabling them to make decisions and improve processes based on relevant information. Interland has selected the TeamWorks solution as part of a company-wide customer service initiative.
Ã¢â‚¬Å“Interland reviewed several solutions and selected TeamWorks based on its ability to monitor our end-to-end design services operation and provide employees with an easy-to-use interface for taking immediate action on new information,Ã¢â‚¬Â said Bill Jones, chief information officer and vice president of IT for Interland. Ã¢â‚¬Å“LombardiÃ¢â‚¬â„¢s ability to rapidly design, integrate and deploy a BPM solution that makes our process easier to understand and manage was critical in increasing our teamÃ¢â‚¬â„¢s responsiveness to customers and simultaneously improving operational efficiency.Ã¢â‚¬Â
Ã¢â‚¬Å“InterlandÃ¢â‚¬â„¢s Design Services Team is using TeamWorks to automate core operational processes and actively manage them to continuously improve customer service delivery,Ã¢â‚¬Â said Rod Favaron, president and chief executive officer of Lombardi Software. Ã¢â‚¬Å“By eliminating manual steps, reducing errors and monitoring for exceptions, TeamWorks will dramatically reduce the time it takes to fulfill customer Web site requests, which will have a significant impact on bottom-line results.Ã¢â‚¬Â