Newport Beach, California – (The Hosting News) – August 1, 2008 – Enterprise and component software, hosting and business process outsourcing services firm, The TriZetto Group Inc., has extended its three-year, renewable contract with Syntel, Inc.
To become a key TriZetto multisourcing partner, the Syntel relationship provides greater flexibility and capacity in TriZetto’s new product development, professional services delivery and hosted services for its payer customers and strengthens 24×7 operations and services.
Tim Hascall, Executive Vice President of professional services at TriZetto remarked, ”In building our multisourcing model, we selected a highly synergistic partner and created strong controls to help improve quality and augment our on-shore professionals. By integrating off-shore and near-shore resources with on-shore team members, and providing our partner full access to our proprietary training and tools, we’re confident that we can accelerate time to results and strengthen service for our payer customers.”
TriZetto’s multisourcing approach combines on-shore, near-shore and off-shore resources to provide IT services for payers. Syntel replaces former partners including Cognizant Technology Solutions, whose relationship was terminated in early 2007.
A provider of IT and business process outsourcing services, Syntel assists core product and custom development, functional and performance testing, operations support for hosted customers, process workflow modeling and report development. Syntel resources are being trained and certified on the latest versions of TriZetto’s product line. Syntel personnel also participate in a TriZetto-led mentoring program, and use TriZetto’s development and product implementation accelerators. This approach augments TriZetto certified professionals in the United States, Mexico and India and strengthens the follow-the-sun model for TriZetto’s development and hosting centers, as well as professional services.
Mr. Hascall added that the selection of Syntel was based on its Six Sigma process quality perspective, healthcare industry experience and willingness to work as a truly integrated partner: certifying their employees and adopting process models, quality metrics and tool sets.
Mr. Hascall added, ”The partnership is demonstrating results with cost and quality improvements achieved in the work we’ve already done to build customized extensions, interfaces, test scripts and reports and take what has traditionally been the swing shifts to provide 24-hour environment management of our hosting operations.”
Keshav Murugesh, President and Chief Operating Officer of Syntel explained, ”TriZetto is a leader in providing integrated core administration, care management, network and constituent Web systems for health plans and benefits administrators. In extending our quality and development centers, we are enthused to partner with TriZetto and believe jointly we will drive increased, measurable value to the leading health plans in the United States. We are committed to this partnership through our investments we make, such as TriZetto University’s at Syntel, where our staff receives product and business process training that leads to full TriZetto certification.”
Syntel is a provider of integrated information technology and knowledge process outsourcing solutions. The company’s mission is to create new opportunities for its clients by harnessing the passion, talent and innovation of Syntel employees worldwide. It leverages dedicated and vertical service Centers of Excellence along with its flexible Global Delivery Model to deliver solutions that drive innovation, improve quality and reduce costs for Global 2000 customers in the financial services, insurance healthcare/life sciences, telecom, retail, aerospace, manufacturing and automotive industries. In addition to vertical focused units, the company has established Centers of Excellence for testing, migration and demand management. Recognized by customers to be Small enough to listen, Big enough to deliverTM for its responsiveness and ability to build collaborative partnerships, the company is known for solutions that deliver sustainable business advantage. Recently named to The Black Book of Outsourcing’s ’50 Best Managed Global Outsourcing Vendors’ list, Syntel has more than 11,700 employees worldwide, is assessed at Level 5 of the SEI’s CMMI, ISO 27001 as well as ISO 9001:2000 certified.
With its technology touching nearly half of the U.S. insured population, TriZetto is positioned to drive the convergence of health benefit administration, care management and constituent engagement. The company provides premier information technology solutions that enable payers and other constituents in the healthcare supply chain to improve the coordination of benefits and care for healthcare consumers. Healthcare payers include national and regional health insurance plans, and benefits administrators that provide transaction services to self-insured employer groups. The company’s payer-focused information technology offerings include enterprise and component software, hosting and business process outsourcing services, and consulting.
For learn information about Syntel, please visit: www.syntelinc.com.
To learn more, please visit: www.trizetto.com.