Houston, Texas – (The Hosting News) – July 30, 2008 – Web host automation technology firm, cPanel Inc., in an effort to better serve customers, has extended customer service hours and added new staff.
Customer service hours will be extended to 7 a.m.- 7 p.m. EST. Customer service representatives will be standing by during those hours to answer questions about accounts and help tackle any issues that customers may experience.
David Koston, VP of Operations at cPanel noted, ”As we continue our efforts to provide a high quality of service, software and support, we feel this change will make it easier for us to deliver.”
cPanel technical analysts are already standing by 24 hours a day, seven days a week, 365 days a year to help with installations, troubleshoot issues and ensure customers have a smooth experience with the software software.
cPanel has also hired more staff in the past several weeks to further improve their software and ultimately help their customers to have profitable hosting operations. cPanel has added an additional customer service representative to help field calls from our customers. Also added are two new technical writers to work on updating and streamlining documentation. Another technical support representative has been brought on staff to help customers overcome any technical issues they may face. On the cPanel Server Suite side of things two new Windows C++ developers have been brought in. Also, in an effort to maintain a high level of efficiency and functionality in our software cPanel has added another staff member to their quality assurance team. Quality assurance works on finding deficiencies in the software and bringing them to the attention of the development team for resolution.
Eric Gregory, cPanel’s resident ‘Swiss Army Knife,’ added, ”As cPanel continues to grow we will continue to add new staff to ensure the smooth operation of our business and software. The ultimate goal is, as always, to provide our customers with the right products at the right time so their businesses can grow.”
cPanel is a web hosting control panel software provider, supplying hosting automation tools to numerous data centers and customers around the world. cPanel offers web hosting software that automates the intricate workings of web hosting servers. cPanel products are used on tens of thousands of servers worldwide. With offices in Houston, Texas as well as White Haven, Pennsylvania, cPanel’s hardware facilities are designed to ensure that operations are always running smoothly. Servers in New York, California and many other locations keep software updates available and systems functioning full speed.
For more information about cPanel, please visit www.cpanel.net.