Jupiter, Florida – (The Hosting News) – June 3, 2009 – Shared Hosting, Reseller Hosting and Dedicated Servers provider, HostNine, has hired a new leader for the company’s customer service department.
Geoff Crump previously served as director of customer relations at FastServers.net, and studied Theater at Nazareth College in Rochester, N.Y.
Ben Gabler, operations manager, HostNine noted, ”HostNine is in a period of organizational improvement. We have recognized that while we are good at what we do, and our customers are satisfied, we must actively seek to operate more efficiently, effectively, and with a stronger spirit of innovation. Geoff Crump shares our vision and will serve as a catalyst to effect positive strategic and tactical change in the months and years to come.”
According to company, Mr. Crump is a tested expert with empathy, vision, and commitment, with over 16 years of customer service experience.
As customer service manager (CSM), Mr. Crump’s professional responsibilities will include managing employee-customer interactions (through helpdesk, live chat, and telephone), introducing techniques to gauge customer satisfaction and garner qualitative feedback, and developing and implementing strategic change. HostNine will use Crump’s expertise to adhere to more rigid quality control standards, including limits on hold times, ticket response times, and depth-of-response.
Mr. Crump explained, ”I look at customer service as a balanced, symbiotic relationship between the customer and the business. No one part can fully survive without the other, and the best results come from a working relationship built on communication and understanding. That’s why we’re here.”
HostNine, LLC is an industry leader in web hosting, reseller hosting and dedicated servers. Running all Dell PowerEdge servers located throughout ten different data centers around the world, HostNine provides a 99.9 percent network uptime guarantee to its customers.
For more about reseller hosting from HostNine, please visit: www.hostnine.com/reseller-hosting.
To learn more about HostNine, please visit: www.hostnine.com.