Herndon, Virginia – (The Hosting News) – May 17, 2006 – The Name Intelligence Users’ Choice Award for ”Best Improvement in Customer Service” was recently given to web hosting solutions firm and domain registrar, Network Solutions, during the Domain Roundtable Conference in Bellevue, Washington, from April 19 – 21, 2006.
Name Intelligence, Inc., the creator of Domain Tools and www.whois.sc (Whois Source), is an authority in the domain industry and takes the opportunity to recognize companies and individuals for their excellence in the industry with the Users’ Choice Awards each year.
Shelley Rawlings, Senior Vice President of Customer Service and Support for Network Solutions explained, ”Over the past four years, we have overhauled the entire customer service organization and incorporated an intensive six-week training program for all customer consultants. We are pleased that our customers and Name Intelligence have recognized all of our hard work to improve the customer support organization and we are committed to continue to deliver top-notch service to our customers.”
According to Jothan Frakes, Vice President of Business Development with Name Intelligence, Inc., Network Solutions was recognized for best improvement in customer service for numerous positive verbal and written comments from Network Solutions’ customers regarding satisfaction with their customer service experiences.
Research conducted by Name Intelligence also found that Network Solutions’ customers are always met with a rapid response from knowledgeable, competent and patient customer consultants when they call the toll-free customer service number. Also, customers responded favorably to the new and improved Network Solutions web site because it is easier to use.
According to the company, the Network Solutions transfer notification and protection system provides a higher level of confidence and security among customers. They are not concerned that their domain name with Network Solutions will be inaccurately transferred away.
The survey conducted among Domain Roundtable Conference attendees that collected user’s choice for their favorite registrar indicated that Network Solutions was included as one of the top eight registrars.
Network Solutions, for 26 years, has provided web based solutions and domain name registration services, offering a full range of web based services, including web hosting, web site development, online marketing, security services, e-mail and domain name registration services.
To learn more about the list of all The Name Intelligence Award winners, please visit: www.domainroundtable.com/awards.html.
For more information about Network Solutions, please visit: www.networksolutions.com.