Herndon, Virginia – (The Hosting News) – January 24, 2006 – Web hosting provider, domain name registration and services firm, Network Solutions’ call center operations, continue to perform within the top 20 percent of customer service, based on J.D. Power and Associates’ cross-industry customer satisfaction research.
Recognized for the second consecutive year for providing an outstanding customer service experience under the J.D. Power and Associates Certified Call Center Program, the distinction recognizes that Network SolutionsNetwork Solutions has consistently provided highly skilled, friendly and knowledgeable “Real Person Customer Service”–consultants who are available 24/7 to work with customers of all skill levels–from novice to expert.
Shelley Rawlings, Senior Vice President of Sales and Service at Network Solutions explained, ”We are honored to have our efforts acknowledged yet again by J.D. Power and Associates. Receiving the honor of being named ‘An Outstanding Customer Service Experience’ for the second year in a row shows that all of the efforts that Network Solutions has made in the past few years to ensure that we have the most technically trained, friendly and knowledgeable consultants in the Web solutions industry have paid off.”
With nearly 300 customer service consultants, the growing Network Solutions call center continues to recruit highly skilled employees who are trained to work with customers through each step of the business cycle. The primary goal of all call center employees is to always create an outstanding customer experience, upholding the motto of “How can we help you today?”
Champ Mitchell, Chairman and CEO of Network Solutions added, ”Everyone at Network Solutions is very proud of the great improvements that we have made in our customer service operation in the last several years. The honor of receiving the Certified Call Center award from J.D. Power and Associates for two consecutive years is an acknowledgment that we are achieving our objective that each and every single Network Solutions customer receives the attention and support they need in order to meet their online goals.”
The Call Center Certification Program was launched by J.D. Power and Associates in 2004 to evaluate overall customer satisfaction and help call centers in various industries increase their efficiency and effectiveness by establishing best practices for handling service calls. There are more than 75,000 call centers in North America and an estimated 125,000 worldwide that help customers with product and service questions across a multitude of industries.
Network Solutions, provider of web based solutions and domain name registration services, offers a full range of web based services, including web hosting, web site design, e-commerce, online marketing, security services, e-mail and domain name registration services. Network Solutions draws on 26 years of experience to make it easy and affordable for customers to get online with tailored solutions that deliver tremendous value.
For more information about Network Solutions, please visit: www.networksolutions.com.