Vancouver, British Columbia – (The Hosting News) – July 28, 2006 – Imagine being one of the world’s first ever web hosting companies. Imagine the guts it took to offer a product that was years ahead of its time. Then imagine keeping that company thriving after the devastation of the dotcom boom and bust cycle. If you can imagine that, then you can begin to appreciate the achievements of Superb Internet Corporation.
Superb Internet Corporation was founded in 1996 by Haralds Jass, who had the vision to create a web hosting company built on service â€“ before anyone called it ‘web hosting’ yet. The company is now celebrating its 10th Anniversary in a business that is as competitive as it gets.
Among its many achievements over the past 10 years, Superb was the very first hosting company to introduce private server technologies, in a partnership with hosting automation company, Ensim. As a pioneer in both the shared dedicated hosting marketplace, Superb was among the first companies to introduce high-bandwidth affordable self-managed dedicated servers.
Superb is structured into four operating divisions providing a wide range of services, each targeted to a specific market segment:
SuperbRegistrar.net– Affordable domain name registration and management services.
SuperbHosting.net – Value-priced shared hosting that is powerful, feature-rich, and able to grow with the customer.
SuperbServers.net– A leading self-managed dedicated server solution.
SuperbEnterprise.net– Personal, white glove service for clients requiring custom or complex Enterprise level solutions for mission critical operations.
Superb Internet Corporation is also backing up these brands with its recently reorganized 100% in-house customer service and technical support. The new support structure enables industry-leading metrics – including initial and follow-up ticket response time goals of under 30 minutes, with a 1 hour maximum. The target MTR (mean time to resolution) is a mere 2 hours, with 4 hours maximum, for 80%+ of all tickets. Additionally, for all dedicated clients, support is now provided by a technician onsite at the same physical location as their server. This results in near instant diagnosis and resolution to any hardware or other physical issues.
To celebrate its 10th year in business, Superb is offering multiple special offers including $30 per month off specific self-managed servers, with an additional 3 free months after one year and an additional 1 year free after 2 years.
The special offers are the first of many planned in Superb’s Customer Loyalty Program, which generously rewards the longevity of customer accounts. Superb is also expressing appreciation to all existing clients, by giving each and every client a gift to thank them for their business over the years. This action is unprecedented in the web hosting industry.
Susan Gillard, Director of Sales and Marketing for Superb, commented on the 10th year milestone, ”We became a world-class web hosting company by persistently focusing on our customers needs over the past 10 years. As we have grown, our customers continued to receive the personal attention and care associated with small companies. We look forward to our next 10 years, and with the help of our top-notch staff – we will continue to deliver industry leading customer service and solidify our commitment to exceed our client’s high expectations.”
About Superb Internet Corp.
Since 1996, Superb Internet Corporation has been consistently rated as one of the very best web hosts by all web host rating agencies, such as Web Hosting Magazine, in all areas, especially customer support and reseller services. Superb Internet provides a complete range of managed web hosting services, from virtual hosting through to high-volume, mission-critical dedicated service solutions. Superbâ€™s core focus is customer service, and continuous service improvement, as a part of its commitment to staying ”Ahead of the Rest.”
For more information about Superb Internet Corporation, please visit: www.superb.net.