Manchester, United Kingdom – (The Hosting News) – March 12, 2009 –
Customer focused UK hosting firm 34SP.com has relaunched its website to reflect the high levels of service and support that the company delivers to its hosting clients.
The new website design was developed over a period of 6 months and involved both internal and external resources, according to information released by the company.
34SP.com relaunched the site with a new design and incorporated a number of recently introduced enhancements to its hosting services including a new Professional Hosting account, a new 30 day money back guarantee, and free weekly backups with each Professional Hosting account. Additionally, the website was constructed to focus on actual customer testimonials and the high level of service that current 34SP.com clients have come to expect. In fact, the hero elements of the new homepage design feature actual 34SP.com clients and their stories of how 34SP.com has delivered excellent customer service.
Stuart Melling, Co-founder of 34SP.com, remarked, ”Everyone within 34SP.com knows that we are providing an excellent customer service experience. Our current clients know it as well – that’s why in a recent survey, 98% of our clients would recommend us. However, the message that we deliver, ‘Website hosting with exceptional service and support’ was not being conveyed to our new website visitors. Therefore we worked together with our internal team of top-level designers and developers to create a more client-focused website. We couldn’t be more pleased with the results.”
One example of a 34SP.com client that is featured on the new website is Russell Hirst, Head of Digital at Tangerine PR. Mr. Hirst launched his own business online in 1999 at the age of 21. Tangerine Public Relations, Mr. Hirst current employer, is an award winning Manchester based PR agency. In addition to being nominated as Marketing Services Company of the Year for the 2009 Drum awards, the company has garnered publicity for the likes of such well known brands as: Dulux Paints, Wilkinson Stores, TJ Hughes, SurgiCare, WeightWatchers and Atkins.
Mr. Hirst explained his experience with 34SP.com this way, ”I’d been using another hosting provider since 2000 and the bigger they got, the slower and more impersonal the service seemed to become. A friend mentioned 34SP.com so I gave them a try for a couple of microsites that I was setting up. Any email queries I sent were answered in under an hour (a revelation compared to my previous host) and on top of that the prices and reliability were both great. The fact that the 34SP.com customer support handlers are knowledgeable is a start – I’ve never experienced any ‘I’m not the person who can help with that’ responses when I have posed technical questions. On top of that, in the past 34SP have gone out of their way to help with adding scripts to our domains, which was really helpful and unexpected.”
34SP.com offers professional website hosting services for cost conscious web developers and designers. The 34SP.com team of technical experts offers industry leading support and service coupled with a money back guarantee to ensure client satisfaction. Website hosting services offered include: UK domain names, VPS hosting and reseller web hosting. The company is headquartered in central Manchester, England.
For more about 34SP.com and its re-launch, please visit: www.34sp.com.
To learn more about 34SP.com, please visit: www.34sp.com.