Spring, Texas – (The Hosting News) – April 10, 2008 –
Eleven2 Hosting company, has expanded its corporate management team, through an appointment of a new Customer Service Director, Cory Beavers, a hosting industry veteran.
Mr. Beavers began his career at Yahoo! Web Hosting and was most recently employed by HostGator Web Hosting. Rodney Giles, Co-founder and Chief Executive Officer at Eleven2 noted, ”Cory’s focus will be on increasing the level of support our customers experience here at Eleven2. With Cory’s previous experience at Yahoo! Web Hosting and HostGator Web Hosting, he brings the experience, knowledge, and dedication needed to take our customer support to the next level.”
Cory’s daily tasks include developing and implementing training programs for customer support advocates, enhancing response times on support requests, and improving the quality of responses to customers from the Eleven2 Hosting staff.
Mr. Giles added, ”Cory’s leadership in these areas will help attract customers wanting top-notch customer service at every point of service, from pre-sales to ongoing support, something rarely seen in the hosting industry. When our customers are happy, our retention rates increase and customers start spreading the word about the quality of our hosting and support services.”
In addition to adding a new customer service director, Eleven2 has plans to extend their development team to keep up with the expansion of their upcoming hosting products and services.
Customers can interact with the Eleven2 Hosting team through the company’s VIP platform, a user-friendly control panel for managing billing information, support requests, daily website maintenance, and email.
Recently, Eleven 2 debuted the launch of its iPhone Email Anti-Spam solution, featuring new enhancements to protect iPhone user inboxes and screen out 99.9% of spam emails. The custom-built spam protection combines anti-spam hardware appliances and in-house designed software to filter spam for iPhone email users, improving their user experience and lightening the load on Eleven2 servers. With total sales recently reaching one million, the number of users relying on the iPhone as their primary device for accessing mobile email continues to grow. Spam has the potential to be a major issue in clogging iPhone email inboxes.
Eleven2 has enabled a anti-spam scan engine which uses a layered approach to increase ”kill” rates while at the same time keeping false positives to an absolute minimum. Spam emails are identified through spam signature files and updated rules which are designed around actual identified spam, doing away with guessing and leading to extremely low false positives. Other enhancements include IMAP configurations which were heavily tweaked, redundant inbound mail servers and automated outbound IP address switching to prevent blocked sending of emails.
Eleven2 is looking to roll out additional future enhancements focused on iPhone users in the near future.
Eleven2 Hosting was formed back in early 2004 between two frustrated web developers who simply couldn’t find good hosting options on the Internet. With currently more than 60,000 web sites and years of experience, Eleven2 has become a world-class hosting provider that is here to stay. Eleven2 built and maintains its own state-of-the-art data-center facility and has continuously re-invented itself through the development of their own in-house automated support system.
To learn more about Eleven2, please visit: www.eleven2.com.